If your inquiry is about a booking you made, please select [Booking Details] before making your inquiry.
If you made your booking through another website or a travel agency, please select [Did you book your flight elsewhere?].
Please read the following important information.
Name change may be restricted since bookings are non-transferable.
Your edited name must have the same pronunciation as before the edit.
If a required change cannot be made, please cancel your booking and make a new one.
If you made your booking through a travel agency, then contact that travel agency.
Please read the following important information.
Compensation for baggage damage must be requested within 7 days after you picked up your baggage.
Please attach photos of the damage.
We will contact you after performing checks at your point of arrival. This may take some time.
Please read the following important information.
Lost baggage must be reported within 21 days from the scheduled handover date.
Please limit inquiries to checked-in baggage that has gone missing.
Kindly provide photos of the lost baggage for reference.
We will contact you after performing checks at your point of arrival. This may take some time.
For personal belongings misplaced in-flight, visit Travel Preparations > In-flight Lost Items on the Jeju Air website or app to check if your item has been found or to file a report.
