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Passengers Traveling with Pets
Please read the following before boarding a flight with a pet.
Service Overview
Jeju Air provides a pet service allowing passengers to travel with a pet dog, cat, or bird aged at least 8 weeks. Please book ahead for this service.
How to Transport a Pet
Routes Domestic flights, International flights
Accepted pets Dogs, cats, birds (aged at least 8 weeks)
Requirements A pet and its cage together must weigh less than 7KG.
Number of pets
allowed
A single adult passenger can travel with 1 pet(s). (In-flight carrying of up to 6 pets is allowed per aircraft.)
Service
fee
  • Domestic
    1 pet per passenger / KRW 20,000 per person and per route
  • International
    1 pet per passenger
    Japan, China(Shandong) : 70,000 won (USD 70)
    Hong Kong, Macau, Taiwan, China (Shandong excluded), Russia, Mongolia : 85,000 won (USD 85)
    Southeast Asia, Guam, Saipan : 100,000 won (USD 100)

    Fees apply for each segment.

    When converting to local currency, the USD exchange rate will be applied on the day of payment.

How to apply
  • Domestic
    1) Customer Service(1599-1500)
    2) Jeju Air website or app.
  • International flight
    1) Customer service center (1599-1500)

    As pet travel may be banned by some countries or zones, please complete pet transport pledge in advance. Pet travelling is not allowed without t reservation.

  • Please refer to the Pet Service Policies for clear guidelines.
  • Online check-in service (auto check-in, mobile boarding pass, etc.) is not offered to passengers traveling with pets.

    Pet transport is not included in free baggage service allowance. Pets cannot be checked in as baggage and must be carried onto a flight.

  • If you have selected a seat in advance, your seat may be changed.
  • Passengers carrying a pet are unable to select a seat next to an aisle, in front rows, or next to an emergency exit.
  • If you are traveling with a pet, your booked seating may be changed at the airport on the day of departure in line with cabin protocol concerning animals on flights.
  • Domestic travelers can cancel pet transport through Customer Service or in My Page on the Jeju Air website or app. International travelers can cancel pet transport through Customer Service.
Instances Where the Pet Service is Denied
  • Only the specified types of pets are eligible for the pet service. This means you are not able to travel any other types of animals, including rabbits, hamsters, ferrets, turtles, snakes, chicks, chickens, pigs, etc.
  • Pets administered a sedative (stabilizer) can exeperience a drop in body temperature or blood pressure and are not eligible for the pet service.
  • Unstable or aggressive animals, odorous or unhealthy animals, and pregnant female animals are not eligible for the pet service.
  • Ferocious dogs and pets with aggressive tendencies, as specified in the Animal Protection Act Enforcement Regulations of the Ministry of Agriculture, Food and Rural Affairs, are not eligible for the pet service.
How to Transport a Pet
  • A pet and its cage (purchasable at airports) together weighing less than 7KG can be brought onto a flight.
  • Feed and hydrate your pet at least 2 hours before departure. Line the floor of its cage with paper, a towel, or a blanket.
  • Never under any circumstances remove your pet from its cage on a flight. Containers must be stored under the seat in front of you.
  • Please sign a pet service agreement at check-in.
    *Required documentation
    1) Domestic flights: Pet Transport Agreement.
    2) Since regulations vary by country, check ahead with the authorities in your destination country on which documents are required to bring pets in.

    Required Documents
    1) Domestic flights: pet transport pledge
    ※ In accordance with Jeju Self-Governing Province Notice No. 2023-64, passengers traveling with pet birds are not required to submit a pet import declaration form.
    2) International flights: pet transport pledge, quarantine certificate, vaccination (rabies vaccine) certificate, etc.
    ※ Since regulations vary by country, check ahead with the authorities in your destination country on which documents are required to bring pets in.

Cage Requirements
  • Carry-on cage: Total dimension of cage (sum of width, length, height) under 100CM; width no greater than 37CM, height no greater than 23CM.

    Cardboard cabin pet boxes available for purchase. Usable on domestic flights only.

  • A cage with enough space for a pet to move around in.
  • A ventilated and waterproof cage.
  • A cage that can be locked and opened from the outside.
  • A pair of birds, two dogs (8 weeks or older), or two cats can be transported in one carrier (including the carrier weight, up to 7kg). In this case, 1 stamp will be earned per segment.
  • Attach a tag with your name in English and your contact details to the outside of the cage.
  • A maximum of 6 pets can be brought onto each flight. Confirm pet service availability on your flight through Customer Service.
  • Removing a pet from its cage in the cabin is strictly prohibited. Pet cages must not be placed on a seat, in your lap, or in any other location.
Pet Pass
Collect stamps with your pet!
What is PET PASS?
Planning on traveling with your pet? Enjoy the benefits of PET PASS from Jeju Air!
Customers boarding a flight with a pet receive stamps based on the routes traveled. With enough stamps collected, various benefits can be enjoyed.
Benefits
  • 3 Stamps Collected
    Collect 10,000
    J Points
  • 6 Stamps Collected
    Pet Transport Service Fees
    50% off on pet transport on domestic flights
  • 8 Stamps Collected
    Pet Transport Service Fees
    Free pet transport on one-way domestic flights
How to collect Stamps
스탬프는 어떻게 적립 하나요? 안내 테이블
Collecting Stamps
  • Stamps are issued to customers who board a flight after paying for pet transport at a Jeju Air counter at the airport.
  • For JejuAir members, stamps are issued automatically 2 days after a flight boarding.

Non-members can sign up after boarding a flight to collect stamps within 6 months from a boarding date.

Eligible Routes Stamps are issued to customers who board domestic and international flights (multi-city and connecting flights included).
Number of Stamps Collected When you board a booked flight, 1 coupon is collected per route for domestic flights and 2 coupons are collected per route for international flights. Coupons are issued automatically.
How to Use Rewards
  • STEP 01
    Check that you’ve received the correct reward for your collected stamps.
  • STEP 02
    When traveling with a pet, show the details of your reward on your smartphone to a team member at a Jeju Air counter at the departure airport on your boarding date.
  • STEP 03
    Benefits will be issued at the airport once they are confirmed.

Access the details of your rewards in My Page > Manage Passengers/Pets > Manage Pets > PET PASS

Additional Benefits
  • Collect 1 additional stamp when you add a pet for the first time.
  • Register pets in My Page > Manage Passengers/Pets > Manage Pets.
  • A pair of birds or 2 dogs or cats aged at least 8 weeks can be transported in one cage. The total weight (pet + cage) must be less than 7 KG.
  • Attach a tag with your name in English and your contact details to the outside of the cage.
  • A maximum of 6 pets can be brought onto each flight. Check pet service availability on your flight through Customer Service.
  • Removing a pet from its cage in the cabin is strictly prohibited. Pet cages must not be placed on a seat, in your lap, or in any other location.