JEJU air


 International flight

ARTICLE 1 DEFINITIONS

As used in these conditions of carriage, terms shall be defined as follows;

1. “BAGGAGE”, which is equivalent to luggage, means such articles, effects and other

personal property of a passenger as are necessary or appropriate for wear, use, comfort of

convenience in connection with his trip. Unless otherwise specified, it includes both

checked and unchecked baggage of the passenger.

2. “BAGGAGE TAG” means a document issued by carrier solely for identification of the

checked baggage, the baggage (strap) tag portion of which is attached by carrier to a

particular article of checked baggage and baggage (claim) tag portion of which is given to

passenger.

3. “CARRIAGE” which is equivalent to transportation, means carriage of passenger and/or

baggage by air, gratuitously or for reward.

4. “CHECKED BAGGAGE”, which is equivalent to “registered luggage”, means baggage

of which carrier takes sole custody and for which carrier has issued a baggage check and

baggage (claim) tag(s).

5. "EXCESS BAGGAGE RECEIT" means the receipt issued by Carrier as the proof of the

collection of charge as to excess baggage.

6. "GROUP PASSENGERS", who are more than 10 passengers traveling in the same

section simultaneously, mean the passengers with the application for the reservations as the

identical group in advance.

7. "ADULT " means a passenger of more than 13 years of age.

8. “CHILD” means for the purpose of discounts for children, a person of 2 years of age or

over but under 13 years of age.

9. “CONJUNCTION TICKET” means two or more tickets concurrently issued to a

passenger and which constitute a single contract of carriage.

10. “CONSEQUENTIAL DAMAGES” means damages which are reasonable out-ofpocket expenses and other provable damage incurred by passenger as the consequence of

the loss, damage, or delay in the delivery of such personal property.

11. “CONVENTION” means the Convention for the Unification of Certain Rules Relating

to International Carriage by Air, signed at Warsaw, October 12, 1929, (hereinafter called

“the Warsaw Convention”) or that Convention as amended at the Hague, September 28,

1955 (hereinafter called “the Warsaw Convention as amended at the Hague, 1955”), or “the

Convention for the Unification of Certain Rules Relating to International Carriage by Air”

amended at Montreal May 28, 1999, (hereinafter called “the Montreal Convention”),

whichever may be applicable

12. “DAYS” means calendar days, including Sundays and legal holidays; provided that for

the purpose of notification, the day upon which the notice is dispatched shall not be

counted; and that for purpose of determining duration of validity, the balance the day upon

which the ticket is issued, or flight commenced shall not be counted.

13. “DAMAGE” includes death, injury, delay, loss or other damage of whatsoever nature

arising out of or in connection with carriage or other services performed by carrier

incidental thereto.

14. “DESTINATION” means the ultimate stopping place according to the contract of

carriage.

15. “INFANT” means, for the purpose of discounts for infants, a person under 2 years of

age.

16. “INTERNATIONAL CARRIAGE OTHER THAN THAT DEFINED BY THE

CONVENTION” means any carriage which is not international carriage as defined by the

Warsaw Convention or the Warsaw Convention as amended at The Hague, 1955, or the

Montreal Convention as amended at Montreal, 1999, but in which, according to the

agreement made by the parties, the place of departure and the place of landing are situated

in more than one country. As used therein, the term “country” which is equivalent to

“state” includes all territory subject to its sovereignty, suzerainty, mandate, trusteeship or

authority.

17. “JJA” means JEJU AIR Incorporated.

18. “MISCELLANEOUS CHARGES ORDER” means a document issued by a carrier or

its agent, requesting issue of an appropriate Passenger Ticket and Baggage Check or

provision of services to the person named in such document, and in case of electronic

environment, it means “ELECTRONIC MISCELLANEOUS DOCUMENT” (hereinafter,

“EMD”).

19. “NORMAL FARE” means the full fare established for a normal, regular or usual

service, the application of which is not dependent upon any specially limited period or

ticket validity or other special circumstances.

20.“OPEN-JAW TRIP” means travel which is essentially of a round trip nature but the

outward point of departure and inward point or arrival and/or outward point of arrival and

inward point of departure of which are not the same., or in case above 4 points are not the

same

21. “PASSENGER COUPON” means that portion of the Passenger Ticket constituting the

passenger’s written evidence of the contract of carriage.

22. “ROUND TRIP”, which is equivalent to a return journey, means travel from one point

to another and return by the same air route used outbound whether or not the fares

outbound and inbound be the same, or travel from one point to another and return by an air

route different from that used outbound, for which the same normal through, one-way fare

is established.

23. “SPECIAL FARE” means a fare other than a normal fare.

24. “TARIFFS” means JJA’s fares, rates and charges for international carriage of

passengers and baggage and related rules and regulations, which are made part of these

Conditions of Carriage.

25. “TICKET” means the “Passenger Ticket and Baggage Check” or Electronic Ticket

including all flight, passenger and other coupons (boarding coupon, passenger coupon)

therein, issued by carrier or an agent on our behalf, which provides for the carriage of the

passenger and his baggage.

26. “ELECTRONIC TICKET” means the E-Ticket Itinerary/Receipt issued by JJA or on

our behalf, the Electronic Coupons.

27. “ITINERARY/RECEIPT” means a document or documents JJA issue to Passengers

traveling on Electronic Tickets that contains the Passenger’s name, flight information and

notices.

28.“CARRY6-ON BAGGAGE” means the baggage a passenger may hand-carry and keep

in airplane.

29. "EXCESS BAGGAGE" the baggage exceeding the allowance of free baggage specified

by Carrier.

30. “FRENCH GOLD FRANCS” means French francs consisting of 65 1/2 milligrams of

gold at the standard of fineness of nine hundred thousandths.

31.UNITED STATES OF AMERICA or THE UNITED STATES or THE USA means,

unless otherwise specified, the area comprising the 48 contiguous federated states, the

Federal District of Columbia, Alaska, Hawaii, Guam, Puerto Rico, St. Croix and St.

Thomas of the Virgin Islands, American Samoa, The Canal Zone, Canton, Midway and

Wake islands.

32. "STOPOVER", which is a synonym of the stop of travel, means that a passenger stops

the trip intentionally in the point between starting point and destination under Carrier’s

prior consent.

33."FORCE MAJEURE" means the unpredictable events beyond a passenger’s control

where Carrier cannot avoid the relevant result though it pays all the care (excluding traffic

situations or cancellation of flight etc.).

34. "REFUND CANCELLATION CHARGE” means the charge to be imposed pursuant to

the refund regulation of relevant fare in time of refund of ticket.

35. "DISHONJORED RESERVATION CHARGE0” means the charge imposed in case a

passenger did not the relevant flight without booking cancellation notice till departurescheduled time of the booked flight.

36."CHECK-IN DEADLINE" means the time defined by Carrier for a passenger to

complete Check-in and receipt of Boarding Pass. (International Line closes 1 hour prior to

scheduled departure)

37. "SDR(SPECIAL DRAWING RIGHT)" means Special Drawing Rights defined by the

International Monetary Fund(IMF).

ARTICLE 2 APPLICATION OF CONDITIONS

1. General

Nothing in these Conditions of Carriage and other applicable tariffs modifies or waives any

provision of the Warsaw Convention and Warsaw Convention as amended at The Hague,

1955.

2. Applicability

To the extent not in conflict with the Convention and except as excluded by JJA’s

conditions in relation to carriage wholly on its own domestic services, these Conditions of

Carriage shall apply to all carriage of passenger and baggage including all services

incidental thereto, performed by JJA at fares, rates and charges published in connection

with these Conditions of Carriage.

3. Gratuitous Carriage

With respect to gratuitous carriage, JJA reserves the right to exclude the application of all

or any part of these Conditions of Carriage.

4. Charter Agreement

Carriage of passengers and baggage performed pursuant to a charter agreement with JJA

shall be preferably subject to such charter agreement, and any others not specifically

provided in the charter agreement shall be subject to these Conditions of Carriage. The

passenger, by accepting carriage pursuant to a charter agreement and a carriage is

performed thereunder, shall be regarded as having agreed to said agreement and these

Conditions of Carriage, whether or not he has concluded the charter agreement with JJA.

5. Effectiveness

All carriage of passengers and/or baggage shall be subject to these Conditions of Carriage

and other applicable tariffs in effect on the date of commencement of carriage covered by

the first flight coupon of the ticket.

6. Change without Notice

The Regulation fixed pursuant to Conditions of Marriage of JJA may be changed without

notice for the reason of revision of legislation, improvement of service etc. In case of

changing Conditions of Carriage etc. above for other reason, changed Conditions of

Carriage shall not be applied to a passenger issued before the execution of change.

ARTICL3 TICKET

1. General

A ticket will not be issued and in any case JJA will not transport the passenger until the

passenger has paid the applicable fare or has complied with credit arrangement established

by JJA.

.

2. Validity for Carriage

A. When validated, the ticket is good for carriage from the airport at the place of

departure to the airport at the place of destination via the route shown therein and for the

applicable class of service and is valid for the period of time specified or referred to in

Subparagraph 2. Below Each flight coupon will be accepted for carriage on the date and

flight for which accommodation has been reserved. When flight coupons are issued on

“open-date” basis, accommodations will be reserved upon application, subject to the

availability of space. The place and date of issue are set forth on the flight coupons.

B. A ticket issued at normal fare is valid for carriage for one year from the date of

commencement of carriage, or for one year from the date of issuance of ticket in case of

no commencement of traveling. if no portion of the ticket is used, from the date of

issuance of the ticket. If the ticket is for or includes fare having a shorter period of

validity than indicated above, such shorter validity shall apply only in respect to

transportation to which such fare applies.

C. Tickets expire at midnight on the date of expiration of ticket validity. Travel on the

last continuous portion by the last flight coupon of the ticket must be commenced prior

to midnight of the date of expiration but may continue beyond, unless otherwise provided

in applicable tariffs.

D. An expired ticket or Miscellaneous Charges Order will be accepted for refund in

accordance with Article 11.

E. The booking class printed on the ticket must be identical with the class indicated by

the respective PNR. Passenger holding ticket which fails to meet the above condition

may be denied from boarding or, may board only after paying a predetermined surcharge.

3. Extension of Ticket Validity

A. Notwithstanding Paragraph 3-2 above, the validity of a ticket will be extended by JJA

without additional collection of fare as follows;

1) For no longer than 30 days beyond the original limit when JJA:

a) cancels or postpones the flight during the period of validity;

b) .omits a scheduled stop which is the passenger’s place of departure, place of

destination or place of stopover;

c) fails to operate a flight reasonably according to schedule;

d) cause the passenger to miss a connection

e) . is unable to provide previously confirmed spaces.

2) For no longer than 7 days beyond the original limit, when a passenger who holds a ticket

valid for one year is unable to obtain space at time of application to JJA.

B. When a passenger is prevented from travelling by reason of illness.

Unless otherwise provided in applicable tariffs, when a passenger is prevented from

travelling within the period of validity of his or ticket by reason of illness (but not

pregnancy), JJA will extend the period of validity of such passenger’s ticket until the date

when he/she become fit to travel according to a medical certificate, or until the first service

of the class of JJA, for which the fare has been paid, on which space is available after such

date from the point where the journey is resumed or from the last connecting point.

Provided that, when the flight coupons remaining in the ticket having one year validity

involve one or more stopovers, the validity of such ticket will be extended for not more

than 3 months from the date shown on the certificate.

In such circumstances, JJA will extend similarly the period of validity of ticket of persons

travelling with the incapacitated passenger.

C. When a passenger dies enroute, the validity of the tickets of the accompanying

immediate family or other persons accompanying the passenger maybe extended by not

more than 45 days after the date of death.

D. When a ticket is sold at a special fare containing minimum-stay requirements, the

minimum-stay requirement will be waived on presentation of a death certificate or a copy

thereof for passengers who are;

a. members of the immediate family of a passenger who dies enroute, or

b. other persons actually accompanying a passenger who dies enroute.

.

E. If a passenger holding a special fare ticket with a minimum-stay requirement desires to

commence the return travel before the expiry of the minimum-stay period owing to the

death of an immediate family member not accompanying the passenger, and a death

certificate or a copy thereof is not immediately available, the passenger will be entitled to a

refund of the additional amounts paid to permit earlier return, on presentation of a death

certificate attesting to the death of such family member after the passenger’s

commencement of travel.

F. When a ticket is sold at a special fare containing a minimum-stay requirement, the

minimum-stay requirement will be waived when the passenger by reason of illness,

substantiated by a medical certificate attesting to the illness of such passenger after

passenger’s commencement of travel, desires to commence return travel prior to the

minimum-stay period. The passenger will be permitted to return at the special fare paid.

The ticket must be endorsed “Early Return Account Illness of (name of passenger)”. A

copy of the medical certificate must be retained in the files for a minimum period of 2

years.

Note: The same provisions will apply to immediate family member(s) accompanying the

passenger.

4. Coupon Sequence and Production of Ticket

Flight coupons must be used in sequence from the place of departure as shown on the

passenger coupon. Flight coupons must be presented with the passenger coupon. The

passenger throughout his journey must retain the passenger coupon and all flight coupons

not previously surrendered to carrier. He/she must, when required, produce the ticket and

surrendered any applicable portion to carrier.

.

A. Purchased tickets, as specified in the ticket, shall be effective only for carriage from the

place of departure to agreed stopover, destination. The fare paid by a passenger s based on

applicable tariffs for the carriage specified in the ticket. The information shall compose an

essential portion in the contract with a passenger. In case a passenger fails to use flight

coupons in the order specified in the ticket, the ticket cannot be accepted for carriage, but

be handled for refund or invalidity.

B. In case he or she wants to change an itinerary, a passenger must discuss it with JJA. A

passenger may select one of two ways to pay calculated fare for a new itinerary or make a

trip according to the original itinerary. In case he or she changes the journey by an

unavoidable reason, the passenger shall consult it with JJA in the quickest time, Only for

the ticket issued by JJA, JJA makes a reasonable effort to transport a passenger to stopover

or final destination without recalculation of fare. In case a passenger fails to use a flight

coupon for an unavoidable reason in the sequence, the unused coupon before carriage shall

be treated for refund or nullification.

C. In case a passenger changes the itinerary without the discussion with JJA, Carrier shall

charge the fare applicable to a passenger’s actual traveling. A passenger shall pay the

difference between the fare paid already and the whole fare applicable to changed itinerary

to JJA.

D. There may be a case not requiring the change of fare as to the type of change, but in case

a passenger changes the place of departure (for example, in case a passenger does not use

the first section) or changes the direction of journey, the actual payment amount may be

increased. Most of fare shall be effective to the date designated in the ticket or the flight,

and the change is impossible or it can be changed under the condition of the payment of

additional charge.

E. Except for an electronic ticket, flight coupon shall be presented with passenger coupon.

Unless a passenger presents an effective ticket issued fitted for the regulation of carrier

including passenger coupon, flight coupon and all unused flight coupon, JJA shall not

provide carriage. In case of an electronic ticket, in case a passenger does not have a valid

ID card and an effective ticket issued according to the regulation of Carrier and recorded in

Carrier’s database, JJA shall not provide carriage.

5. Non-Transferability

A ticket is not transferable, but JJA shall not be liable to the person entitled to receive such

refund for honoring or refunding such ticket when presented by someone other than the

person entitled to be transported thereunder or to a refund in connection therewith. If a

ticket is in fact used by any person

other than the person to whom it was issued, with or without the knowledge and consent of

the person to whom it was issued, JJA will not be liable for death or injury of such

unauthorized person or for the loss, destruction, damage, or delay of such unauthorized

person’s baggage or other personal property arising from or in connection with such

unauthorized use.

ARTICLE 4 STOPOVER

1.Permission of Stopover

A. In case of a passenger holding a ticket issued at the normal fare, stopovers within the

period of ticket validity will be permitted at any scheduled stop unless government

requirements or applicable tariffs don’t permit such stopover..

B. In case of passengers holding tickets issued at special fare, stopovers will be subject to

the limitations, prohibitions or additional stopover charges as provided in the applicable

tariffs of JJA.

.

2. Prior Arrangement

Stopovers shall be arranged with KAL in advance and specified in the passenger ticket.

ARTICLE 5 FARES, CHARGES AND ROUTINGS

1. Applicable Fares and Charges

A. Except as otherwise provided in applicable tariffs, applicable fares and charges for

carriage governed by these Conditions of Carriage and other applicable tariffs are

those duly published by JJA, and shall be those in effect on the date on which full

payment is made, for travel on the specific dates and journey shown on the ticket.

B. In the event of a voluntary change to the originating flight, the fares and charges for

the passenger’s journey shall be recalculated in accordance with the fares and

charges in effect on the date on which the change is made and is reflected on the

ticket.

C. Published fares apply only for carriage from the airport at the point or origin to the

airport at the point of destination.

D. Except as otherwise provided in applicable tariffs, direct fares published in tariffs

take precedence over any combination of intermediate fares applicable to the same

class of service between the same points.

E. Except as otherwise provided in applicable tariffs, fares published in tariffs entitle the

passenger to occupy one seat of the applicable class provided that, when a passenger

cannot be accommodated in one seat because of his size, no charge will be made for

providing an additional seat subject to the availability of space. If the passenger

reserves two seats in advance, twice the applicable fare must be charged.

2. Construction of Unpublished Fares

When the fare between any two points is not specifically published, such fare will be

constructed as provided in applicable tariffs

3. Routings

Except as otherwise provided in applicable tariffs, fares apply in either direction and only

to routings published in connection therewith

4. Payment of Fares and Charges

A. Payment Currency

The rate of exchange established by JJA will be used to convert the published fare or

charge into the selling currency unless otherwise provided in applicable tariffs.

B. Applicable exchange rate

The rate of exchange established by IATA will be used to convert the published fare or

charge into the selling currency unless otherwise provided in applicable tariffs.

5. TAXES

Any tax or other charge imposed by government authority and collected from a passenger

will be in addition to the published fares and charges.

ARTICLE 6 REVISED ROUTINGS, FAILURE TO CARRY AND MISSED

CONNECTIONS

1. Changes Requested by passenger

A. At a passenger’s request, JJA will effect a change in the routing (other than point of

origin), carrier(s), class(es) of service, destination, fare or validity specified in an unused

ticket, flight coupon(s) or Miscellaneous Charges Order by issuing a new ticket or by

endorsing such unused ticket, flight coupon(s) or Miscellaneous Charges Order, provided

that;

1) JJA issued the original ticket or Miscellaneous Charges Order or,

2) JJA has received written or telegraphic authority to do so from the carrier entitled to

effect the change.

B. When the rerouting results in a change of fare, the new fare and charges shall be

calculated as provided in the applicable tariffs.

C. In the case of a ticket or Miscellaneous Charges Order issued pursuant to a Prepaid

Ticket Advice, the authorization to make endorsement shall not apply to the carrier issuing

such document but shall remain with the carrier issuing the Prepaid Ticket Advice.

2. Involuntarily Revised Routings

A. In the event JJA cancels a flight, fails to operate a flight reasonably according to

schedule, fails to stop at a point to which the passenger is destined or is ticketed to

stopover, is unable to provide previously confirmed space, or the passenger is refused

carriage or removed in accordance with Article 8-1, JJA shall either;

1) Carry the passenger on another flight of JJA, on which space is available,,

2) Change the routing and transport passengers to destination or stopover entered in flight

or valid coupon by carriage means of JJA or other carriage institution,

3) Make involuntary refund in accordance with Article 11. ④

B. In the event a passenger misses an onward connecting flight of JJA on which space

has been reserved for him because the delivering carrier did not operate its flight

according to schedule, or changed the schedule of such flight, the delivering carrier will

arrange for the carriage of the passenger or make other arrangements and JJA shall not

be liable for such missed connection.

C. An involuntarily rerouted passenger shall be entitled to retain the free baggage

allowance applicable to the fare originally paid.

ARTICLE 7 RESERVATIONS

1. General

A ticket will be valid for the flight(s) for which reservation(s) shall have been made, and

only between the points named on the ticket or applicable flight coupons. A passenger

holding an unused open-date ticket or portion thereof or Miscellaneous Charges Order, or

who wishes to change his ticketed reservation to another date shall not be entitled to any

preferential right with respect to the obtaining of reservations.

2. Conditions of Reservations

A. A reservation for space on a given flight is valid when the availability and allocation

of such space is confirmed by reservations agent of JJA and a record of the confirmed

space is reflected in JJA’s reservation system. Whenever a passenger fails to purchase a

ticket for the reserved space by the time fixed by JJA, JJA will cancel the reservations at

any time without notice.

B. JJA does not guarantee allocation of any particular space in the aircraft.

3. Arrival of Passengers at Airport

The passenger must arrive at the airport or other point of departure by the time fixed by

JJA, or if no time is fixed, sufficiently in advance of flight departure time to permit

completion of government formalities and departure procedures. If the passenger fails to

arrive at such airport or other point of departure by the established time limits or appears

improperly documented and is not ready to travel, JJA will cancel the space reserved for

him. Departure will not be delayed for passenger who arrives at airport or other point of

departure too late for such formalities to be completed before scheduled departure time.

JJA is not liable to the passenger for loss or expense due to passenger’s failure to comply

with this provision

4. Reconfirmation of Reservations

A. Reservations of successive trip section or round section may require reconfirmation

within specified time. JJA, in case it is necessary to reconfirm reservations, shall notify the

time limit and method, place of reconfirmation to a passenger. In case a passenger fails to

reconfirm reservations, successive flight or round reservations can be cancelled. JJA, in

case a passenger wants a continuous traveling and there is space in flight, shall reuse

relevant reservations and transports the passenger, in case of n space in flight, will take a

reasonable action to transport the passenger to his or her next or final destination.

B. In case of including carriage by other carrier, the passenger shall directly confirm

whether or not to require reconfirmation of reservations of the section to other carrier. In

case reconfirmation of reservations is required, a passenger shall reconfirm reservations to

the airlines designated as carrier of relevant flight in the ticket.

5. Cancellation of Reservations

A. If a passenger fails to occupy space which has been reserved for him, JJA will cancel all

other reservations held by such passenger for continuing or return space.

B. In case a passenger made two or more confirmed reservations in the same reservation

records and comes under the following case, JJA may cancel the part of the passenger’s

reservations without prior notice to a passenger or a passenger’s agent.

1) In case flight section and flight date are identical

2) In case flight section is identical and relevant passenger cannot board all the booked

flights

3) Besides the case f above 1) and 2), in case it is decided that relevant passenger cannot

board all the reserved flights

6. Change of Reservations Charges

The passenger will be charged for any change of reservations, cancel or refund after

purchased ticket by JJA regulation.

7. Personal Information

A passenger or its agent should furnish JJA with the required passenger's personal

information (name, telephone number, address, credit card number, etc.) for requesting

flight reservation or any other services that may or may not be provided through JJA. In

order to provide the requested services or products, JJA may share the passenger's personal

information with any of its own offices, its agents, other carriers, other affiliated

companies, and the providers of services, and that may provide the passenger's personal

information with the government authorities or other agencies concerned to comply with all

laws, regulations, orders, demands of countries to be flown from, to or over.

ARTICLE 8 LIMITATIONS OF CARRIAGE

1.Refusal, Limitation of Carriage

A. JJA may refuse to carry, cancel the reserved space of, or remove enroute any

passenger when, in the exercise of its reasonable discretion,

1) Such action is necessary for reason of safety;

2) Such action is necessary to prevent violation of any applicable laws, regulations or

orders of the Governments

3) The conduct, age or mental or physical condition of the passenger is such as to;

a) require special assistance of JJA or

b) cause discomfort or make himself objectionable to other passenger, or

c) in case a passenger does not follow the direction or request of the government agency

or JJA for the safety of persons or property

d) In case including the damage owing to liquor or drug, a passenger’s mental, physical

state may harm passenger himself, other passenger, crew or property, or arouse danger

4) The passenger refuses on request to produce positive identification or

5) In case a passenger destroys, changes or forges trip documents to attempt to enter

passing country or the country of unprepared documents, or refuses the submission of trip

documents JJA requests for storage on the condition of issue of certificate

6) In case a passenger did illegal action during boarding previous flight and JJA has an

enough reason to judge that such an action may occur again

7) In case a passenger presented the ticket which was acquired illegally, purchased it

through a person other than JJA or its appointed agent, or was lost, theft-reported or forged

B. If question arises of any aircraft being overloaded, JJA shall decide which passengers

or articles will be carried.

C In case of exceeding sales and insufficient allowance carrying quantity attributable to

JJA, JJA may induce boarding stay passengers voluntarily. Notwithstanding JJA’s efforts to

minimize involuntary boarding stay, in case there was no voluntary boarding stay

passengers and involuntary boarding stay passengers occurred, JJA shall select boarding

stay objects in the order of the staff possessing staff preferential ticket, the staff possessing

business trip ticket, reservation-confirmed passenger. However, in this case, transportation

vulnerable such as infant-accompanied passenger and disabled pregnant women etc. shall

not be selected. Involuntary boarding stay persons shall be compensated similar to the item

of carriage nonperformance of the standard of consumer dispute resolution.

D. Aircraft allowance boarding quantity is forced decreased owing to the reason not

attributable to JJA unexpected in advance, JJA may select minimum passengers and items

to satisfy changed allowance boarding quantity. However, in this case, transportation

vulnerable such as infant-accompanied passenger and disabled pregnant women etc. shall

not be selected. Involuntary boarding stay persons shall be compensated similar to the item

of carriage nonperformance of the standard of consumer dispute resolution.

E. JJA will make refund as provided in Article 11. ④ for the unused portion of the ticket

of a passenger so refused carriage or removed enroute for any reason specified in the

foregoing Paragraphs.

2. Conditional Acceptance for Carriage

If a passenger whose status, age, or mental or physical condition is such as to involve any

hazard or risk to himself is carried, it is on the expressive condition that JJA shall not be

liable for any injury, illness or disability or any aggravation or consequences thereof,

including death, caused by such status, age, or mental or physical condition and that the

conditions for his/her carriage shall be subject to the applicable tariffs and the requirements

of JJA’s regulations.

3. Carriage or Unaccompanied Children and Infants

A. Children of more than 5 years under 12 years of age not accompanied in the same

compartment by a passenger of 18 years of age or over, will be accepted for carriage

subject to advance arrangements with JJA, and only under the following conditions.

1)only for the section of JJA carriage

2) submit at reservation the name and contact and address of parents to accept at arrival

airport,

3) A letter of indemnity in such form as may be prescribed by JJA and signed by a parent;

guardian or responsible adult is presented to JJA at the time of reservations;

4) Follow the conditions and fare regulation fixed by JJA.

B. Children under 5 years of age and Infants will not be accepted for travel unaccompanied

by parents

ARTICLE 9 BAGGAGE

1. General

A. Carriage of baggage shall be subject to these Conditions of Carriage and other

applicable tariffs in effect on the date of commencement of carriage covered by the first

flight coupon of the ticket. In the event that any country has its own laws, regulations or

orders, those laws shall take precedence.

B. JJA will not carry baggage until the passenger has paid all applicable charges or has

complied with credit arrangements established by JJA.

2. Free Baggage Allowance for Passenger

A. When travel is not to/from points in USA, US territories

1) Passengers paying the adult fare shall be permitted the checked baggage allowance of

20 kilograms(44 Pounds).

2) Children paying at least 75 percent of the adult fare are entitled to the same allowance

as adults.

3) Infants not entitled to a seat shall be allowed 10 kilograms and in addition one checked

or carry-on fully collapsible stroller/ push-chair or infants carrying basket or infant car

seat, which may be carried in the passenger cabin subject to the availability of space.

4) In addition to the checked baggage allowance provided for in above Paragraphs,

incapacitated passengers may carry free of charge one wheelchair and/or other assistive

devices they are dependent upon.

5) The allowance of free baggage may be changeable according to the grade, section and

item of the fare paid by a passenger and the size and weight, item can be restricted for the

reason of security and safety etc.

B. When travel is to/from points in USA, US territories

1) Passengers paying the adult Economy class fare shall be granted as free baggage

allowance two pieces of baggage provided that the weight of each bag does not exceed

23 kilograms(50 pounds), and connected section and interline shall be subject to separate

regulation.

2) . Children paying at least 75 percent of the adult fare are entitled to the same

allowance as adults.

3) Infants not entitled to a seat shall be allowed 10 kilograms and in addition one checked

or carry-on fully collapsible stroller/ push-chair or infants carrying basket or infant car

seat, which may be carried in the passenger cabin subject to the availability of space.

4) In addition to the checked baggage allowance provided for in above Paragraphs,

incapacitated passengers may carry free of charge one wheelchair and/or other assistive

devices they are dependent upon.

5) The allowance of free baggage may be changeable according to the grade, section and

item of the fare paid by a passenger and the size and weight, item can be restricted for the

reason of security and safety etc.

C. The allowance of free baggage may be different according to the grade and section of

the fare paid by a passenger, form of carriage(regular flight or chartered flight), the size and

weight, item can be restricted for the reason of security and safety etc.

3. Excess Baggage

A. Baggage exceeding the checked baggage allowance set forth in Paragraph 2 above shall

be charged excess baggage charges prescribed in the applicable tariffs in effect on the date

of issuance of excess baggage ticket.

B. If the total dimensions and/or weight of a piece of luggage exceed JJA’s free baggage

allowance, then an excess baggage charge may be assessed by JJA.

C. Special baggage like sports baggage etc. shall be assessed with separate excess baggage

charges.

D. At the passenger’s option, excess baggage charges will be payable either at the point of

origin for t he entire journey via stopover points to final destination (even though baggage

may not in some cases be checked through to final destination), or at the point of origin to

the point of stopover, in which case, when trip resumed, the charges will be payable from

the point of stopover to the next point of stopover or destination. If a passenger has paid all

excess baggage charges and then attempts to check additional baggage mid-journey, JJA

will only accept said baggage under the condition that an additional excess baggage charge

for the entire journey or next stopover point has been paid as well.

E. JJA will not carry baggage until the passenger has paid all applicable charges or has

complied with credit arrangements established by JJA.

F. In case a passenger is rerouted or his carriage cancelled, the provisions which govern

with respect to the payment of additional fares or the refunding of fares shall likewise

govern the payment or the refunding of excess baggage charges

4. Items unacceptable as Baggage

In the opinion of JJA, the weight, shape, size or character of baggage renders it unsuitable

for carriage on the aircraft, JJA, prior to or at any stage of the journey, will refuse to carry

the baggage or any portion thereof.

A. Items specified in the International Civil Aviation Organization (ICAO) Technical

Instructions for the Safe Transport of Dangerous Goods by Air and the International Air

Transport Association (IATA) Dangerous Goods Regulations

B. Items which are likely to endanger the aircraft or persons or property on board the

aircraft;

C. Items the carriage of which is prohibited by the applicable laws, regulations or orders of

any state to be flown from, to or over;

D. Items which are likely to be damaged by air carriage;

E. Items which are unsuitably packed;

5. Search of Baggage

For reasons of safety and security, JJA has the right, but not the obligation, to verify in the

presence of passenger the contents of his baggage, and in the case of unaccompanied

baggage, to open and examine such baggage whether or not the passenger is present. The

existence or exercise of such right shall not be construed as an agreement, expressed or

implied, by JJA to carry such contents as would otherwise by precluded from carriage.

6. Checked Baggage

A. Nothing contained in these Conditions of Carriage shall entitle a passenger to have his

baggage checked on a journey for which JJA does not offer facilities for checking of

baggage.

B. Upon delivery to JJA of baggage to be checked, JJA will insert in the ticket or system

the number of pieces and weight of the checked baggage. In addition, JJA will issue, for

identification purpose only, a baggage tag for each piece of baggage so delivered and

covered by the baggage check.

C.All checked baggage must be properly packed in suitcases or similar containers in order

to ensure safe carriage with ordinary care in handling. Electronic devices such as laptop

computers, cellular phones, cameras, camcorders, MP3 players, fragile or perishable

articles, unsuitably packed items, money, jewelry, negotiable papers, securities or other

valuables, samples or business documents will not be accepted as checked baggage

D. In the event that an individual attempts to check baggage after the allotted check-in time

has passed, JJA reserves the right to refuse acceptance of said baggage.

E. Checked baggage will be carried on the same aircraft as the passenger unless such

carriage is impracticable due to safety, security or other reasons, in which event JJA will

carry the checked baggage on the next flight on which space is available..

F. JJA reserves the right to refuse the loading or transport of any baggage in which its

owner is not the name listed on the ticket or boarding pass, and furthermore JJA reserves

the right to claim all losses and expenses resulting from said baggage against its owner and

the passenger who presented the baggage to JJA to be checked .

7. Carry-on Items Free of Charge

A. Baggage allowance for carry on items for the services of mono class is subject to JJA 's

conditions of limitations. In addition to the checked baggage allowance, each passenger

may carry, without additional charges, hand baggage suitable for placing in closed

overhead rack or under the passenger’s seat with maximum dimensions (the sum of the

three dimensions of all such carry on items) not more than 115cms(45inches), only when

they are placed in the passenger’s sole custody.

B. JJA will accept one (1) more carry-on item below lists;

1) A handbag;

2) A few of Books;

3) An overcoat or blanket or wrap;

4) Infant’s food for consumption in flight;

5) A pair of crutches, braces and the prosthetic devices for the physically handicapped

passenger’s use; provided that the passenger is fully dependent upon them.

C. Carry-on luggage may be limited according to airport conditions, security regulations, or

insufficient space.

D. Objects not suitable for transport in the cargo compartment (such as delicate musical

instruments and the like) will only be accepted for transportation in the cabin compartment

if due notice has been given in advance and permission granted by JJA. The transport of

such objects may be charged for separately.

E. JJA will limit the acceptance of carry-on items for carriage in passenger cabin to

conform to security regulations or others.

F. The baggage other than 1 piece of in-flight baggage shall be treated on commission, and

be imposed the charge according to JJA regulation according to quantity, weight at

boarding gate.

8. Collection and Delivery of Checked Baggage

A. The passenger shall collect his or her baggage as soon as it is available for collection at

places of destination or stopover.

B. Only the bearer of the baggage identification tag, delivered to the passenger at the time

the baggage was checked, is entitled to delivery of baggage. JJA is under no obligation to

ascertain that the bearer of the baggage identification tag is entitled to delivery of the

baggage and JJA is not liable for any loss, damage or expense arising out of or in

connection with its failure so to ascertain. Except as provided in Subparagraph 4 below,

delivery will be at the destination shown in the baggage check..

C. If the provisions of Subparagraph 2 above are not complied with by a person claiming

the baggage, JJA will deliver the baggage only on condition that such person established to

JJA’s satisfaction his rights thereto and, if required by JJA, such person shall furnish

adequate security to indemnify JJA for any loss, damage or expense which may be incurred

by JJA as a result of such delivery.

D. At the request of the bearer of the baggage identification tag, checked baggage may be

delivered at the place of departure or at an intermediate stopping place upon the same

condition provided for in subparagraph above, unless precluded by government regulations

and 2 unless time and circumstances do not permit. In delivering baggage at the place of

departure or at an intermediate stopping place, JJA shall be under no obligation to refund

any charges paid for such baggage.

E. Acceptance of baggage by the bearer of the baggage identification tag without written

complaint at the time of delivery is sufficient evidence that the baggage has been delivered

in good condition and in accordance with the Contract of Carriage.

9. Excess Value Charges

A. A passenger may declare a value for baggage in excess of US$ 20 (250French Gold

Francs) or its equivalent per kilogram in the case of checked baggage and US$ 400 (5,000

French Gold Francs) or its equivalent per passenger in the case of unchecked baggage or

other property. When such declaration is made, a charge for such excess value will be

assessed by JJA for the carriage performed by JJA at the rate of US$ 0.50 for each US$ 100

or fraction thereof, subject to the valuation limits of Subparagraph 2 below.

B. Except as otherwise provided in applicable tariffs, excess value charges will be payable

at the point of origin for the entire journey to final destination; provided that, if at a

stopover en route a passenger declares a higher excess value than that originally declared,

additional excess value charges for the increased value from such stopover point to final

destination will be payable.

C. No baggage or other property of any one passenger having a declared value in excess of

US$ 2,500 will be accepted for carriage by JJA, unless advance arrangement is made.

D. In case a passenger is rerouted or his carriage cancelled, the provisions which govern

with respect to the payment of additional fares or the refunding of fares shall likewise

govern the payment or the refunding of excess value charges, but no refund of value

charges will be made when a portion of the carriage has been completed.

10. Animals

JJA will not accept any animals to checked baggage and carry-on item.

ARTICLE 10 SCHEDULES, DELAYS AND CANCELLATIONS OF FLIGHTS

1. Schedules

A. The times shown in timetables or elsewhere are approximate and JJA may be obliged to

change the time of flights, open for reasons beyond JJA’s control, and consequently, times

in timetables or elsewhere are not guaranteed, and thus form no part of the contract of

carriage. Schedules are subject to change without notice and JJA assumes no responsibility

for making connections. JJA will not be responsible for errors or omissions either in

timetables or other published schedules.

B. At the reservation, JJA shall notify effective scheduled flying time to passengers, and

specify it in the ticket at issuance of ticket. Also after issuing the ticket, scheduled

operating time can be changed, in case a passenger provided contact information to JJA,

JJA shall do its best to notify such changed affairs. After purchasing the ticket, in case

operating time is changed but a passenger does not accept it, and JJA fails to reserve

passenger’s acceptable alternative flight, JJA shall refund according to Article Paragraph 4.

.

2. Cancellations

A. JJA may, without notice, substitute alternate carrier or aircraft.

B. JJA may, without notice, cancel, terminate, divert, postpone or delay any flight or the

further right of carriage or reservation of traffic accommodations and determine if any

departure or landing should be made, without any liability except to refund in accordance

with these Conditions of Carriage the fare and charges for any unused portion of the ticket:

However, in case of non-performance and delay of carriage owing to the intention or error

of JJA, JJA shall indemnify it pursuant to the reference specified in related conditions

regulation, tariffs and laws and regulations.

1) because of any fact beyond its control (including, but without limitation, meteorological

conditions, acts of God, force majeure, strikes, riots, civil commotions, embargoes, wars,

hostilities, disturbances, or unsettled international conditions), actual, threatened or

reported, or because of any delay, demand, condition, circumstances or requirement due,

directly or indirectly, to such fact;

2) because of any fact not to be foreseen, anticipated or predicted;

.

3) because of any government regulations order, demand or requirement; or

.

4) because of shortage of labor, fuel or facilities, or labor difficulties of JJA or others.

In the event JJA fails to operate a flight or delays its air transportation service by purpose

or mistake, the compensation shall be implemented by JJA according to the related

provisions of General Conditions of Carriage, applicable tariffs, regulations or law.

C. JJA may cancel the right or further right of carriage of the passenger and his baggage

upon refusal of the passenger, after demand by JJA, to pay the fare or portion thereof so

demanded, or to pay any charge so demanded and assessable with respect to the baggage of

the passenger, without being subject to any liability therefore except to refund, in

accordance with these Conditions of Carriage, the unused portion of the fare and charge(s)

previously paid, if any.

3. Lengthy Tarmac Delays at U.S Airports

In case of the flight of departure and arrival of USA territory which JJA operates, according

to USA Transportation Enforcement Rules 14 C.F.R. § 259.4,, when it delays in US airport

for a long time, the operating airlines prescribed emergency measure is applied.

ARTICLE 11 REFUNDS

1. General

Refund by JJA for an unused ticket or portion thereof Miscellaneous Charges Order will be

made in accordance with the following conditions, except as otherwise provided in

Paragraph ⑥ below ;

A. Application for refund should be made during the period of validity of the ticket or

Miscellaneous Charges Order, and JJA will refuse refund when application there

for is made more than 30 days after expiration date of the ticket or Miscellaneous

Charges Order

B. Person requesting refund must surrender to JJA all unused flight coupon(s) of the

ticket of Miscellaneous Charges Order.

C. Except as provided below, refund will be made to the person named as the

passenger on the ticket or Miscellaneous Charges Order.

1) Refund of tickets or Miscellaneous Charges Orders issued:.

2) In case a Purchaser designated a person who will get the refunds in time of purchase, the

refund shall be done to the designated person,

3) If, at the time of application for refund, satisfactory evidence is submitted that a

company purchased the ticket or Miscellaneous Charges Order on behalf of its employee,

or the travel agent had made refund to its client, JJA will refund directly to the employee’s

company or the travel agent, respectively.

D. Refund made in accordance with this rule to a person representing himself as the

person, company or travel agent named or designated in the document presented for

refund will be a valid refund and JJA will not be liable to the true person for another

refund.

E. JJA may refuse refund on a ticket which has been presented to government officials of

a country or to JJA as evidence of intention to depart there from unless the passenger

establishes to JJA’ s satisfaction that he has permission to remain in the country or that

he will depart there from by another carrier or conveyance.

2. Currency

All refunds will be subject to government laws, rules, regulations or orders of the country

in which the ticket or Miscellaneous Charges Order was originally purchased and of the

country in which the refund is being made. Subject to the foregoing provisions, refunds

will normally be made in the currency in which the fare was paid, or in lawful currency

of Korea or of the country where the refund is made or in the currency of the country in

which the ticket or Miscellaneous Charges Order was purchased, in an amount

equivalent to the amount due in the currency in which the fares were originally collected.

3. Refund Handling

JJA will make refunds through its respective office, and will require prior written

applications for refunds to be prepared by passengers on special forms furnished by JJA.

4. Involuntary Refund

A. For the purpose of this paragraph, the term “Involuntary Refund” means any refund

made because the passenger is prevented from using the carriage provided for in his ticket

because of cancellation of flight, or inability of JJA to provide previously confirmed space,

or substitution of a different type of equipment or class of service by JJA, or missed

connections, or postponement or delay of flight, or omission of scheduled stop, or refusal to

carry under conditions prescribed in Article 8 Paragraph 1.

B. The amount of an involuntary refund will be as follows;

1) When no portion of the trip has been made, the amount of refund will be the amount of

fare paid.

2) When a portion of the ticket has been made, the amount of refund will be the amount

computed as shown in a. and b. below, whichever is higher:

a) Either an amount equal to the one-way fare less the same rate of discount, if any, that

was applied in computing the original one-way fare (or on round trip or circle trip tickets,

one-half of the round trip fare less the same rate of discount, if any) and charges applicable

to the unused transportation from the point of termination to the destination or stopover

point named on the ticket or to the point at which transportation is to be resumed; or

b) The difference between the amount fare paid and the amount of fare for the

transportation used

5. Voluntary Refund

A. The term “Voluntary Refund”, for the purpose of this Paragraph, means any refund of

a ticket or Miscellaneous Charges Order other than “Involuntary Refund” as defined in

Paragraph ④ above.

B. The amount of a voluntary refund will be as follows:

1) When no portion of the ticket has been used, the amount of refund will be the amount

of fare paid, less any applicable service charges and communication expenses.

2) When a portion of the trip has been made, the amount of refund will be the difference,

if any, between the full amounts of fare paid and the amount of fare and charges

applicable between the points between which the ticket has been used, less any

applicable service charges and communication expenses.

6. Lost Ticket (MCO issued)

The following provisions will govern refund of a lost ticket or unused portion thereof:

A. JJA will refund a lost ticket or lost portion thereof after receipt of written request and

receipt of proof of loss satisfactory to JJA. Such written application must be made not

more than 30 days after the expiration date of the lost ticket. Refund will only be made

provided that the lost ticket or lost portion thereof has not been honored for

transportation of, or refunded, upon surrender by any person prior to the time the refund

is made and further provided that the passenger agrees to indemnify JJA and hold JJA

harmless against any loss, damage, claim or expense, including (but without limitation)

reasonable attorney fees, which JJA may suffer or incur by reason of such refund and/or

the subsequent presentation of said ticket(s) for transportation, refund or any other sue

whatsoever. Refund will be made on one of the following bases, whichever is applicable:

1) If no portion of the ticket has been used:

a) if the passenger has not purchased a replacement ticket, refund will be the full

amount of the fare paid ;

b) if the passenger has purchased a replacement ticket with the same condition of the lost

ticket, JJA will refund to the passenger the amount of the fare paid for such replacement

ticket. However, if the passenger has purchased a replacement ticket with conditions

different from the lost ticket, the amount

2) If a portion of the ticket has been used;

a) If the passenger has not purchased a replacement ticket, refund will be the difference,

if any, between the full amount of fare paid and the amount of fare and charges

applicable between the points between which the ticket has actually been used;

b) If the passenger has purchased a replacement ticket with the same condition of the lost

ticket, JJA will refund to the passenger the amount of the fare paid for such replacement

ticket. However, if the passenger has purchased a replacement ticket with conditions

different from the lost ticket, the amount of refund will be calculated according to the

applicable tariffs.

3) The refunds described in the provisions of 1) and 2) above will be subject to any

expenses incurred by JJA as a result of such loss.

ARTICLE 12 GROUND TRANSFER SERVICES

Except as otherwise specified in applicable tariffs, JJA does not maintain, operate or

provide ground transfer service within airports or between airport and downtown. Except

where ground transfer service is directly operated by JJA, it is agreed that any such service

is performed by independent operators who are not and shall not be deemed to be agents or

servants of JJA. Anything done by an employee, agent or representative of JJA in assisting

the passenger to make arrangements for such ground transfer service shall in no way make

JJA liable for the acts or omissions of such an independent operator.

In cases where JJA maintains and operates for its passengers such ground transfer services,

the terms, conditions, rules and regulations of JJA, including (but without limitation) those

stated or referred to in their tickets, baggage checks and baggage valuation agreements

shall be deemed applicable to such ground transfer services. No portion of the fare shall be

refundable in the event ground transfer services are not used.

ARTICLE 13 Hotel Accommodations AND IN-FLIGHT MEALS

1. Hotel Accommodations

A. Hotel expenses are not included in passenger fares.

B. In the case of scheduled overnight or other stops on through flights, hotel

accommodation may be borne by JJA at its option.

C. When requested by passengers, JJA may make application on their behalf for hotel

reservations, but the availability thereof is not guaranteed. All expenses, incurred by JJA

or its representatives in arranging, or attempting to arrange for reservations will be

chargeable to passengers

2. In-flight Meals

In-flight meals, if served, will be free of charge, except as otherwise specified in applicable

tariffs.

3.Arrangements made by JJA

In making arrangements for hotel or other housing and board accommodation for

passenger, whether or not the cost of such arrangements is for the account of JJA, JJA acts

only as agent for the passenger and JJA is not liable for loss, damage or expense of any

nature whatsoever incurred by the passenger as a result of or in connection with the use by

the passenger of such accommodation or the denial of the use thereof to the passenger by

any other person, company or agency.

ARTICLE 14 ADMINISTRATIVE FORMALITIES

1. Compliance with Regulations

The passenger is responsible for obtaining all required travel documents and visas and for

complying with all laws, regulations, orders, demands and travel requirements of countries

to be flown from, into or through which he transit. JJA shall not be liable for the

consequences to any passenger resulting from his failure to obtain such documents or visas

or to comply with such laws, regulations, orders, demands, requirements or instructions.

2. Passports and Visas

A. The passenger must present all exit, entry and other documents required by laws,

regulations, orders, demands or requirements of the countries concerned. JJA will refuse

carriage to any passenger who has not complied with applicable laws, regulations,

orders, demands or requirements, or whose documents do not complete. JJA is not liable

to the passenger for loss or expense due to the passenger’s failure to comply with this

provision, and if damage is caused to JJA because of passenger’s failure to comply with

this provision, the passenger shall indemnify JJA there for.

B. Subject to applicable laws and regulations, the passenger agrees to pay the applicable

fare whenever JJA, on government order, is required to return a passenger to his point of

origin or elsewhere due to the passenger’s inadmissibility into a country, whether of

transit or of destination. JJA will apply to the payment of such fares any funds paid to

JJA for unused carriage, or any funds of the passenger in the possession of JJA. The fare

collected for carriage to the point of refusal of entry deportation will not be refunded by

JJA.

3. Customs Inspection

If required, the passenger must attend inspection of his or her baggage, checked or

unchecked, by customs or other government officials. JJA accepts no responsibility toward

the passenger if the latter fails to observe this condition. If damage is caused to JJA because

of the passenger’s failure to observe this condition, the passenger shall indemnify JJA there

for.

4. Government Regulations

No liability shall attach to JJA if JJA in good faith reasonably determines that what it

understands to be applicable law, government regulation, demand, order or requirement

requires that it refuse and it does refuse to carry a passenger.

ARTICLE 15 LIABILITY OF CARRIERS

1, Successive Carriers

Carriage to be performed under one ticket or under a ticket and any conjunction ticket

issued in connection therewith by several successive carriers is regarded as a single

operation.

In this case, the liability of compensation as to the damage occurring in relation to a

passenger trip in each section shall depend upon Conditions of Carriage of carrier of

relevant section, whether or not carrier to whom JJA issued the ticket or he is the carrier of

the first section of successive ticket, unless otherwise specified in this Conditions of

Carriage, JJA shall not assume the liability for the section where other carrier transports.

2. Laws and Provisions Applicable

A. Carriage hereunder is subject to the rules relating to liability and limitation established

either by the Warsaw Convention, in case of international carriage as defined by the

Warsaw Convention, or by the Warsaw Convention as amended at The Hague, 1955. In

case of international carriage as defined by the Montreal Convention, it is subject to the

rules relating to liability and limitation established in the Montreal Convention.

B. To the extent not in conflict with the provisions of Subparagraph 1. Above, all carriage

and other services performed by JJA are subject to:

1) Applicable laws (including national laws implementing the Convention or extending

the rules of the Convention to carriage which is not “international carriage” as defined in

the Convention), government regulations, orders and requirements,

2) These Conditions of Carriage and applicable tariffs, regulations and timetables (but

not the times of departure and arrival therein specified), which may be inspected at any

of its offices and in any airport from which it operates regular services.

C. Carrier’s name may be abbreviated in the ticket and carrier’s address shall be the

airport of departure shown opposite the first abbreviation of carrier’s name in the ticket;

and for the purpose of the Convention, the agreed stopping place are those places, except

the place of departure and The place of destination, set forth in the ticket and any

conjunction ticket issued therewith or shown in carrier’s timetables as scheduled

stopping places on the passenger’s route. A list giving the full name and its abbreviation

of each carrier is set forth in applicable tariffs.

3. Scope of Liability

Except as the Convention of other applicable law may otherwise require: JJA is not liable

for any death, injury, delay, loss or claim of whatsoever nature (hereinafter in this

Conditions of Carriage collectively referred to as “damage”) arising out of or in connection

with carriage or other services performed by JJA incidental thereto

A. Unless such damage is proved to have been caused by the negligence or willful fault

of JJA and any liability JJA has for damage will be reduced by any negligence on

passenger’s part which causes or contributes to the damage, except as otherwise provided

in Paragraph 3. (1), (2)

B. JJA is not liable for any damage directly and indirectly arising out of compliance with

laws or with government regulations, orders or requirements, or from failure of the

passenger to comply with same, or out of any cause beyond JJA‘s control.

C. With respect to carriage performed by JJA and with respect only to claims made by

passenger of JJA or members of their families, but not with respect to any claim made by

or on behalf of any other party:

1) As to any claim arising out of death of or, wounding or other bodily injury to, a

passenger within the meaning of the Convention, JJA shall not avail itself of any defense

under Article 20 (1) of the Warsaw Convention, nor invoke the limitation of liability in

Article 22 (1) of the Warsaw Convention as amended at the Hague, 1955 with respect to

that portion of such claim which does not exceed 100,000 SDRs.

2) In the case of carriage subject to the Montreal Convention, as to any claim arising

under Article 17 of the Convention, JJA shall not avail itself of any defense under Article

20(1) of the Convention with respect to that portion of such claim which does not exceed

113,000 SDRs.

3) Except as otherwise provided in Subparagraphs (1) and (2) hereof, JJA reserves all

defenses available under the Convention to any such claim, JJA also reserves all rights of

recourse against any other person, including without limitation, rights of contribution and

indemnity.

4) Neither the waiver of limits nor the waiver of defense shall be applicable in respect of

claims made by public social insurance or similar bodies (except with respect to any such

bodies of the United States) however asserted, such claims shall be subject to the limit in

Article 22(1) and to defenses under Article 20(1) of the Convention.

D. The foregoing waiver limitation of liability notwithstanding Subparagraphs ③ (1)

and ③ (2) above, shall not apply with respect to any claim made by, on behalf of, or

against any passenger or person who has willfully caused the death, wounding or other

bodily injury of passenger. As to such claims, JEJU AIR reserves the right to assert all

defenses available under the Convention and other applicable law. Except, respect to any

such bodies of the United States.

E. In any event liability of JJA for delay of passenger shall not exceed the limitation set

forth in the Convention.

F. Any liability for Checked and Unchecked Baggage

(1) Any liability of JJA is limited to 250 French Gold Francs (approximately USD 20.00)

per kilogram in the case of Checked Baggage, and 5,000 French Gold Francs

(approximately USD 400.00) for each passenger in the case of Unchecked Baggage or

other property. The liability of JJA is limited to 1,131 SDRs for checked and unchecked

baggage where the Montreal Convention applies to your journey.

(2) If in the case of checked baggage a higher value is declared in advance and additional

charges are paid pursuant to paragraph 9 of Article 9, the liability of JJA shall be limited

to such higher declared value.

(3) In no case JJA's liability shall not exceed the amount of proven damage. All claims

are subject to proof of actual loss suffered by the passenger.

(4) Under no circumstances will JJA be liable for damage to unchecked baggage not

attributable to the negligence of JJA. Assistance rendered to the passenger by JJA’s

employees in loading, unloading or transshipping unchecked baggage shall be considered

as gratuitous service to the passenger.

(5) In the event of delivery to the passenger of part but not all of his/her checked

baggage, or in the event of damage of part but not all of such baggage, the liability of

JJA with respect to the undelivered or damaged portion shall be reduced proportionately

on the basis of weight, notwithstanding the value of any part of the baggage or contents

thereof.

(6) JJA is not liable for damage to a passenger’s baggage caused by property contained

in the passenger’s baggage. Any passenger whose property caused damage to another

passenger’s baggage or the property of JJA shall indemnify JJA for all losses and

expenses incurred by JJA as a result thereof.

(7) For International transportation, JJA’s liability limit for delay, damage or loss to

checked baggage including, but not limited to, electronic devices such as laptop

computers, cellular phones, cameras, camcorders, MP3 players, fragile or perishable

articles, money, jewelry, negotiable papers, securities or other valuables, medicines,

keys, passports and other identification documents, samples or business documents is

governed by the Montreal Convention or the General Conditions of Carriage.

G. JJA may refuse to accept any articles which do not constitute nor allow baggage as

such term is defined herein.

H. When JJA issues a ticket or checks baggage for carriage over the lines of another

carrier, JJA does so only as agent of such carrier. JJA shall not be liable for the death,

injury or delay of a passenger or the loss, damage or delay of unchecked baggage and/or

checked baggage, not occurring on its own line; except that the passenger shall have a

right of action for such loss, damage or delay on the terms herein provided against JJA,

when JJA is the first carrier or the last carrier under the agreement to carry.

I. The sum mentioned in terms of SDR above shall mean the Special Drawing Rights as

defined by the International Monetary Fund. Conversion of the sum into national

currencies shall, in case of judicial proceedings, be made according to the exchange rate

of such currencies applicable on the date of final judgment by the court, or, in case of

other than judicial proceedings, according to the exchange rate of such currencies

applicable on the date when the damages to be paid is agreed upon.

J. JJA shall not be liable in any event for indirect, consequential, special or any other

form of no compensatory damage arising from carriage subject to these Conditions of

Carriage and applicable tariffs, irrespective of JJA’s recognition of the damage in

advance.

K. Any exclusion or limitation of liability of JJA under these Conditions of Carriage and

applicable tariffs shall apply to agents, servants or representatives of JJA acting within

the scope of their employment and also to any person whose aircraft is used by JJA for

carriage and his/her agent, servants or representatives acting within the scope of their

employment.

4 Reasons for Claims or Actions

In the carriage of passenger and baggage, any action for damage, however founded,

whether in contract or in tort or otherwise, can only be brought subject to the conditions

and limits set out in the Convention. However, the Convention shall not affect in

determining the persons who have the right to bring suit and what are their respective

rights.

ARTICLE I6 TIME LIMITATIONS ON CLAIMS AND ACTIONS

1. Time Limitation on Claims

No action shall lie in the case of damage to checked baggage unless the person entitled to

delivery complains to an office of JJA forthwith after the discovery of the damage at the

latest within 7 days from the date of receipt; and, in the case of delay or loss, unless the

complaint is made at the latest within 21 days from the date on which the baggage has been

placed at his disposal (in the case of delay) or should have been placed at his disposal (in

the case of loss). Every complaint must be in writing and dispatched within the time

aforesaid. Where carriage is not “international carriage “as defined in the Convention,

failure to give such notice of complaint shall not be a bar to suit where claimant proves

that;

A. It was not reasonably possible for him to give such notice;

B. Such notice was not given due to fraud on the part of JJA or

C. JJA had knowledge of damage to passenger’s baggage.

2. Time Limitation on Actions

Any right to damage against JJA shall be extinguished if an action in not brought within 2

years reckoned from the date of arrival at the destination, or from the date on which the

aircraft ought to have arrived, or from the date on which the carriage stopped.

ARTICLE 17 OVERRIDING LAW

Insofar as any provision contained or referred to in the ticket or in the Conditions of

Carriage or other applicable tariffs may be contrary to mandatory law, government

regulations, orders or requirements, such provision shall remain applicable to the extent

that it is not overridden thereby. The invalidity of any provision shall not affect any other

part.

ARTICLE 18 MODIFICATION AND WAIVER

No agent, servant or representative of JJA has authority to alter, modify or waive any

provision of the contract of carriage or of these Conditions of Carriage or other applicable

tariffs.

ARTICLE 19 ORIGINAL COPY OF CONDITIONS OF CARRIAGE

These Conditions of Carriage may be published in English, and in the event of any

inconsistency or conflict between Korean text and English text, the former shall prevail.

 Domestic flight

Chapter 1 General

Article 1. Definition

Terms used in these conditions of carriage shall be defined as follows:

1. “Domestic Carriage” used herein means, irrespective of whether performed for

reward or gratuitously, the carriage of a passenger and his/her baggage on an

aircraft in which, according to the contract of carriage, the place of departure,

the place of destination and any other place(s) of landing are situated wholly

within the territory of the Republic of Korea.

2. “Ticket” used herein means a “passenger ticket and baggage receipt” or an

electronic ticket, including boarding coupon, passenger coupon and other types

of coupons, issued by JEJUAIR Co., Ltd. (hereinafter referred to as the

“Carrier”) or an agent designated by JEJUAIR (hereinafter referred to as the

“Agent”) for the passenger and baggage carriage in accordance with the

Conditions of Carriage.

3. “Normal Fare” used herein means the undiscounted fare set for usual aviation

carriage. When applied, this fare shall not be bound by specially restricted

ticket validity period or other special conditions.

4. “Baggage” used herein means articles, effects and other personal property of a

passenger necessary or appropriate for wear, use, comfort or convenience in

connection with his/her trip. Unless otherwise specified, it shall include both

checked and unchecked baggage.

5. “Checked Baggage” used herein means a piece of baggage, surrendered by a

passenger with a valid ticket, that the Carrier has taken custody of and has

issued a baggage check or excess baggage (claim) tag for.

6. “Unchecked Baggage” used herein means baggage carried and taken by a

passenger and kept in cabin.

7. “Excess Baggage” used herein means baggage in excess of the free baggage

allowance permitted by the Carrier.

8. “Baggage Tag” used herein means the portion of the ticket issued by the Carrier

to confirm the carriage of a passenger’s checked baggage. It consists of a

baggage identification tag attached to the checked baggage and a baggage claim

tag handed over to the passenger.

9. “Excess Baggage Receipt” used herein means a receipt issued by the Carrier as

documentary evidence that the relevant excessive baggage charge has been

paid.

10. “Group Passengers” used herein means a party of ten or more passengers

travelling together over the same route(s) at the same time whose reservations

have been applied for in advance simultaneously.

11. “Adult” used herein means a passenger who is 13 years of age or over.

12. “Child” used herein means a passenger who is 2 years of age or over but under

13 years of age.

13. “Infant” used herein means a passenger who is under 2 years of age.

14. “Airport Service Charge” used herein means service fees charged by the

government authorities or the airport authorities and collected by the Carrier.

15. “SDR (Special Drawing Right)” means the Special Drawing Rights defined by

the International Monetary Fund.

16. “Refund Charge” used herein means the charge that applies to the ticket refund

in accordance with the refund rules of the relevant fare type.

17. “No-show Penalty” used herein means the charge that applies to a passenger

who does not board the flight without notifying the Carrier of a cancellation by

the scheduled departure time or fails to board the flight after completing the

check-in process.

18. “Tariff” used herein means JEJUAIR’s fares, rates and charges for the carriage

of passengers and baggage and related rules and regulations, which constitute a

part of these Conditions of Carriage.

Article 2. Applicability of Conditions of Carriage

1. These Conditions of Carriage shall apply to domestic carriage of passenger and

baggage by scheduled and non-scheduled flight, and all services incidental

thereto performed by the Carrier except to the extent where the Carrier’s

Conditions of Carriage for International Passenger and Baggage shall apply;

provided, however, that a separate charter agreement shall preferably apply to

the carriage by a charger flight and others not specifically provided in the

charger agreement will be subject to these Conditions of Carriage.

2. Where a special agreement is made regarding a certain article of these

Conditions of Carriage, the special agreement shall have precedence over such

article.

3. The carriage of passenger and baggage shall be subject to these Conditions of

Carriage and the rules and regulations thereunder effective on the date of

commencement of travel.

Article 3. Amendment of Conditions of Carriage

JEJUAIR’s Conditions of Carriage and any rules and regulations established thereunder

may be subject to amendment without any prior notice due to revisions of laws and

regulations, government guidelines, service improvements or for other reasons. If the

foregoing Conditions of Carriage is amended for a reason not specified above, the amended

Conditions of Carriage shall not be applied to the passengers who purchase their tickets

before the amendment.

Article 4. Publication

Passenger fares, charges and the Conditions of Carriage shall be made placed in branches

or sales offices of the Carrier so that they are easily available to passengers.

Article 5. Passenger’s Consent

1. A passenger shall be regarded as having consented to these Conditions of

Carriage and the rules and regulations established thereunder by purchasing a

ticket.

2. Pursuant to Paragraph 1 of this Article, a passenger who accepted the carriage

performed under a charter agreement shall be regarded as having consented to

these Conditions of Carriage.

Article 6. Applicable Law and Jurisdiction

1. These Conditions of Carriage shall be construed in accordance with the law of

the Republic of Korea, and to any other matter not specified herein shall follow

the applicable laws of the Republic of Korea.

2. Any action concerning the carriage performed under these Conditions of

Carriage shall be governed by the court of the Republic of Korea and its legal

procedures shall be in accordance with the laws of the Republic of Korea,

regardless of the nationality of a person claiming for damage and legal basis for

such damage claim.

Article 7. Change in Flight Operations

1. The Carrier may, without notice, change the scheduled flight time, cancel a

flight, suspend flight operation, change the place of departure or destination,

make emergency landings, limit the number of passengers on board, or unload

all or part of loaded baggage because of laws and regulations, government

orders or demand, unforeseen breakdown of the equipment, adverse weather

conditions, strikes, labor disputes, riots, civil commotion, wars, natural

disasters or other force majeure events.

However, in such event, JEJUAIR may select passengers to be offloaded in the

following order: executives or employees in possession of discounted tickets

offered exclusively for the executives and employees; executives or employees

in possession of business travel tickets; passengers volunteered to be offloaded;

and passengers with confirmed tickets.

2. The Carrier shall not be liable for any damage caused as a result of any

situation specified in Paragraph 1 as above, other than any event attributable to

the Carrier, except for the refund of the applicable fares or charges of the

offloaded route pursuant to Paragraph 3 of Article 19 of these Conditions of

Carriage.

Article 8. Instructions by Carrier’s Employee

Passengers shall observe the instruction or demand by the employees of the Carrier with

regard to enplaning or deplaning, any acts or conducts at the airport or on board, and

loading and unloading of baggage.

Chapter 2 Tickets and Carriage for Passengers

Article 9. Issuance of Ticket

1. The Carrier shall issue a ticket when a passenger has paid the applicable fares

and/or charges, or in compliance with the terms and conditions of transactions

on credit separately set for by the Carrier.

2. Unless provided otherwise in the applicable tariffs, the currency exchange rate

notified by the International Air Transportation Association (IATA) will be

used to convert the fares or changes into the selling currency.

3. Passengers are required to provide appropriate information necessary for

issuing their tickets, such as name, gender, contact information, etc. for the

Carrier.

Article 10. Effectiveness of Ticket

1. A ticket shall be non-transferable.

2. A ticket shall be valid for carriage only if it satisfies the conditions of carriage

recorded on the database of the Carrier (the conditions of carriage stated on the

ticket in case of a paper ticket).

3. The Booking Class on coupon for boarding shall match the booking class in the

reservation record of the passenger (Passenger Name Record, PNR). If the

above-mentioned booking classes are different from each other, the passenger

holding the ticket can be denied a flight or be allowed to board only if he/she

pays for the difference.

4. The Carrier shall not be liable to a passenger or any other party for any damage

caused as a result of unauthorized use of a ticket by the passenger or as a result

of false or incorrect information on the carriage document filled in by the

passenger.

5. The ticket which limits the carriage to a specific time period shall be valid only

for the carriage of the route during the set period which the fare at the time of

ticket issuance applies.

Article 11. Period of Ticket Validity

1. Unless specified otherwise in the fare rules, a ticket shall be valid for one year

from the commencement date of the carriage. In case of an unused ticket, it

shall be valid for one year from the issuance date;

2. Provide, however, that the ticket issuance date shall not be included in counting

the validity period.

3. An expired ticket shall not be used and the extension of the validity period shall

not be permitted.

Article 12. Fares and Charges

1. Passenger fares and charges shall be shown in the tariffs separately determined by

the Carrier.

2. The applicable fares and charges shall be those in effect on the date on which the

passenger travels.

3. If the paid fares or charges are different from the applicable fares or charges, the

difference, if any, shall be refunded or additionally collected.

4. When collecting fares or charges from passengers, an amount less than KRW 100

shall not be counted.

Article 13. Free and Discounted Fares

1. An infant who is accompanied by an adult and does not occupy a separate seat

shall be carried free of charge. In such case, one infant per one adult can board

free of charge.

2. Notwithstanding Paragraph 1 above, an infant occupying a separate seat or any

infant(s) in excess of one per accompanying adult shall be regarded as a child

in applying the fares.

3. An individual passenger may be subject to a discount if he/she falls under a

specific type of passengers separately stipulated by the Carrier or in accordance

with the discount table defined by the Carrier; provided, however, that such

passenger is required to prove to the Carrier that he/she is eligible for the

discount before boarding. A discount cannot be applied retroactively after

boarding.

4. A group of 10 or more passengers travelling together may negotiate fares and

charges under the conditions separately specified by the Carrier according to

travelling route, date and time range.

Article 14. Fares for Passenger Occupying Two or More Seats

1. In case a passenger applies for a reservation in advance to use two or more

seats at the same time for his/her physical or other reasons, the fare effective

upon the request shall be charged per each seat in excess of one seat.

2. Service charges, fees and other charges incurred due to changes in any

circumstance, which are collected from a passenger by the Carrier, shall be

imposed per seat occupied by a passenger while the airport service charge shall

be imposed per passenger.

Article 15. Taxes, Fees, Charges, etc.

1. In addition to the applicable fares and/or charges set by the Carrier, valueadded tax shall be imposed in accordance with the Value-added Tax Act.

2. Applicable taxes, fees and charges imposed by the government or the airport

authorities and collected from passengers shall be collected in addition to the

fares and charges established by the Carrier. Service charges, fees and other

charges incurred due to changes in any circumstance, which are collected from

a passenger by the Carrier, shall also be collected likewise.

Article 16. Re-routings

1. If a passenger wishes to change a date, flight, route or destination stated on

his/her ticket, the passenger shall make such request to a branch, a sales office

of the Carrier or an agent where the passenger purchased the ticket before the

departure of the flight he/she was expected to board. Upon the passenger’s

request, such branch, sales office of agent may effect the change, subject to the

availability of space, in accordance with these Conditions of Carriage and the

rules and regulations thereunder.

2. In the event that for reasons other than requests from a passenger the Carrier

cancels the flight, fails to provide the confirmed seat for the passenger, omits a

scheduled stop or fails to operate the flight normally according to the schedule,

the Carrier shall either (however, if any of the reasons that fall under Paragraph

1 of Article 7 arises, the Carrier shall be exempted):

a. Carry the passenger and baggage to the place of the destination on another

aircraft or another means of transportation with available space;

b. Change the date of travel, flight or routing upon the request from the

passenger or;

c. Make a refund in accordance with Paragraph 3 of Article 19 of these

Conditions of Carriage and other relevant rules and regulations.

Article 17. Refusal, Limitations of Carriage, etc.

1. Right to Refuse Carriage

a. The Carrier may refuse to provide the carriage of a passenger and/or his/her

baggage based on its reasonable judgment after providing prior notice in

writing that the Carrier would not provide the carriage using its flight.

b. The Carrier may refuse to carry a passenger and/or his/her baggage or take

an action to offload en route if any of the following takes place or the

Carrier at its discretion reasonably determines that it may occur:

(1) A passenger has failed to observe any instruction or demand from the

government authorities or the Carrier for the sake of the safety of

people’s lives or properties;

(2) It is deemed necessary for the compliance with the applicable laws and

regulations or orders from the government;

(3) The carriage of the passenger or his/her baggage can do harm to the

safety and the health of other passengers or crew members or

significantly affect their comfort;

(4) The mental or physical state of the passenger, including the impairment

caused by alcohol or drugs, can pose hazards or risks to the passenger

himself/herself, other passengers, crew members or properties;

(5) The passenger previously committed a wrongful act (loud noise or

singing, disorder while drunken, use of another person’s ticket, sexual

harassment, etc.) against the safe operation of the flight, and the Carrier

has sufficient reasons to believe that the passenger may commit such

misconduct again;

(6) The passenger’s previous act resulting in losses of the Carrier or

obstruction or interference with crew members has put him/her on the

list of the passengers whose boarding is refused, which was notified to

the passenger in writing by the Carrier. The Carrier has sufficient

reasons to believe that the passenger may commit such misconduct

again;

(7) The passenger refuses to present his/her identification requested by the

Carrier or its designated agent in order to ensure that the passenger is

the same person with the one whose name is shown on the ticket, or

failed to prove his/her identification;

(8) The passenger refuses to go through security screening on his/her body

or properties;

(9) The passenger submits a ticket that was illegally acquired, purchased

through an entity other than the Carrier or its designated agent, reported

as being lost or stolen or forged, or;

(10) The passenger is considered unable to travel alone without assistance

from another person.

c. In case the flight is overbooked or the maximum allowable load of the

aircraft is overloaded due to a reason attributable to JEJUAIR, JEJUAIR

may look for any passenger who will volunteer to be offloaded. Despite

efforts made by JEJUAIR to minimize involuntary offloading, if such

involuntary offloading is inevitable because there is no volunteer, JEJUAIR

may select passengers to be offloaded in the following order: executives or

employees in possession of discounted tickets offered exclusively for the

executives and employees; executives or employees in possession of

business travel tickets; and passengers with confirmed tickets. However, in

this case, passengers accompanying an infant, the disabled, pregnant

women or other vulnerable passengers shall be excluded from the selection.

A passenger involuntarily offloaded shall be compensated in accordance

with the nonfulfillment provisions in the Consumer Dispute Resolution

Criteria.

d. In case the allowable load on the aircraft is reduced inevitably due to

unforeseeable reasons for which JEJUAIR is not held accountable,

JEJUAIR may make a minimum selection of passengers and baggage to be

offloaded in order to satisfy the modified allowable load. In this case, it

shall select who will be offloaded in the order of executives or employees in

possession of discounted tickets offered exclusively for the executives and

employees, executives or employees in possession of business travel tickets

and passengers with confirmed tickets. Passengers accompanying an infant,

the disabled, pregnant women or other vulnerable passengers shall be

excluded from the selection.

e. The Carrier shall make refund for the unused portion(s) of the ticket in

accordance with Paragraph 3 of Article 19, for the passenger whose

carriage is denied or offloaded on route for any of the reasons stated in

clause “a” to “d” above.

2. Conditional Acceptance of Carriage

a. If it is deemed that a passenger’s status, age or mental or physical condition

may cause hazards or risks to the passenger himself/herself, the Carrier

shall carry a passenger according to the applicable rules and regulations

under the expressive condition that it shall not be liable for any injury,

illness, disability, aggravation of the condition or other consequences

(including death) caused by his/her status, age or mental or physical

condition.

b. The Carrier shall provide assistance or cooperate for unaccompanied

children, the disabled, pregnant women, people with illness or other

passengers who need special assistance; provided, however, that it can be

accepted if there is a necessity for such assistance and there is agreement

with the Carrier under its rules and regulations for the safety of the

passenger.

c. After a passenger informs the Carrier of his/her disability and any special

request necessary for the carriage and the Carrier accepts such request,

his/her boarding shall not be refused on the basis of such disability or

special request.

3. Conducts Aboard Aircraft

a. A passenger aboard the aircraft shall not conduct any of the followings for

the safety of flight operation and passengers and travel:

(1) Nuisance such as abusive language and singing loudly

(2) Smoking (smoking in the smoking area is excluded)

(3) Behavior that endangers others after drinking alcohol or taking drugs

(4) Behavior that causes sexual humiliation to another person

(5) Use of an electronic device in violation of Article 73 of the Aviation

Safety Act

(6) Attempt to enter the flight deck without permission of the Captain

(7) Behavior that disturbs the work of the Captain or crew members using a

deceptive scheme or power

b. The passenger shall be liable for any damage resulting from any of the

conducts specified in Clause “a” above.

4. Electronic Device

The Carrier may prohibit or limit the use of electronic devices (including but

not limited to mobile phone, television, computer, recorder, radio, CD player,

electronic games, electronically controlled toy and transmitting device) that can

affect the safe operation of the aircraft.

Article 18. Refund

1. An unused valid ticket or portion thereof shall be refunded in accordance with

the following provisions.

a. An application for a refund of the ticket shall be made within the validity

period of the ticket.

b. A person requesting a refund shall deliver his/her intention for the refund to

a branch or sales office of the Carrier or an agent where the ticket was

purchased.

c. A refund will be made to a person whose name is shown on the ticket or a

person separately acknowledged by the Carrier as being entitled to the

refund. A refund of a ticket issued on a credit card or debit card will be

made to the relevant card company.

d. A refund made pursuant to this provision to a person named or designated

in the document submitted for the refund shall be a valid refund, and

afterwards JEJUAIR shall not be liable to a person who truly holds the right

for another refund.

2. Voluntary Refund

If a ticket is not used entirely, the amount of the full fares paid, less refund fee,

will be refunded. If a ticket is partially used, the refund will be made with the

fares applied to the already used portion of the ticket and refund penalty

deducted.

3. Involuntary Refund

A refund shall be made if the Carrier cancels the flight, fails to provide a

confirmed seat for a passenger, causes a misconnection, delays or postpones the

scheduled flight or omits a scheduled stop shown in the ticket, or if any of the

reasons set forth in Article 7 and Article 18 of these Conditions of Carriage

takes place in accordance with the following provisions. A passenger shall be

indemnified for any damage to him/her caused by a reason other than those

stipulated in Paragraph 1 of Article 7 and Article 18 in accordance with the

Consumer Dispute Resolution Criteria.

a. In case of the entirely unused ticket, the full fares and charges paid shall be

refunded.

b. If the flight is canceled at a certain point en route to the destination

specified in the ticket, the fares and charges between the cancellation point

and the destination shall be refunded.

Article 19. Reservations and Advanced Seat Selection

1. A reservation for a passenger seat shall be valid only when it is stated as having

been confirmed. If the passenger fails to purchase the ticket by the time

designated by the Carrier after he/she applies for the reservation, the

reservation will be deemed as having no intention to board the reserved flight

and be cancelled without prior notice.

2. Paragraph 1 shall not apply to a portion or a flight that does not require

reservations. Rather, passengers and their baggage shall be taken over in the

order of tickets presented for check-in at the airport of departure.

3. A pre-allocated seat may be subject to change without prior notice for

unavoidable reasons such as flight cancellation, delay and change of an aircraft

type. The Carrier shall not guarantee the allocation of specific seats on the

aircraft.

4. If a passenger has two or more seats confirmed in the same reservation record

and thus, falls under any of the following cases, the Carrier may change part of

the reservation without prior notice to the passenger or his/her representative:

a. Flight segments and boarding dates are the same;

b. Flight segments are the same and it is deemed impossible for the passenger

to board all the reserved flights or;

c. It is deemed impossible for the passenger to board all the reserved flights

for reasons other than specified in Clause “a” and “b” above.

5. A reservation of a group of 10 or more passengers on the same flight on the

same date shall be received and processed upon a separate request.

Article 20. Passenger’s Arrival at Airport

1. A passenger shall arrive at the airport sufficiently before the scheduled

departure time of the flight on which he/she has a confirmed seat and then

complete the check-in procedure by relevant authorities and the Carrier. The

Carrier reserves the right to carry a passenger who fails to complete the checkin procedure (seat allocation and baggage check-in) at least 20 minutes before

the scheduled departure time of the flight.

2. The Carrier may not delay the departure time of a flight to wait for a passenger

who arrive at the airport late to complete the check-in procedure, and the

Carrier shall not be liable to the passenger except for a refund in accordance

with Paragraph 2 of Article 19 in these Conditions of Carriage.

Article 21. Reservation Cancellation by Passenger and No-Show Penalty

1. A passenger who intends not to board a flight for which he/she has a confirmed

ticket due to his/her own circumstances shall notify a branch or a sales office of

the Carrier or an agent where the ticket was purchased of the cancellation by

the scheduled departure time.

2. If a passenger fails to give a notice of the cancellation by the scheduled

departure time and does not board the flight on which he/she has a confirmed

seat, a no-show penalty shall be charged as separately specified by the Carrier.

Article 22. Unauthorized Passage

In any of the following cases, the Carrier may consider it as unauthorized passage and a

passenger may be charged twice the normal fare applied to the segment or denied the

boarding;

1. A passenger carries a ticket that is invalid, forged, issued in the name of

someone else or lost by another passenger.

2. A passenger receives an unjust discount by reporting himself/herself as being

eligible for a discount for domestic flight of the Carrier.

Chapter 3 Baggage

Article 23. Movement of Baggage

In principle, checked baggage shall be carried on the flight same as its passenger; provided,

however, that if the Carrier has an inevitable reason including exceeding the maximum load

permitted on the flight or security procedures, baggage may be transported on another flight

available for loading the baggage without consent of the passenger.

Article 24. Inspection of Baggage

The Carrier may inspect the content of baggage of a passenger in the presence of the

passenger or a third party designated by the passenger if it is deemed necessary for the

purpose of the aviation security or for other reasons.

Article 25. Prohibited Items in Carriage

1. Unless separately recognized by the Carrier in advance, the following articles

shall not be carried as a passenger’s baggage:

a. Any article for which carriage and transportation on an aircraft is prohibited

by the laws and regulations or by the government demand;

b. Any article likely to pose risks or inconvenience to those on board or other

properties or;

c. Any fragile or improperly packed article.

2. Currency, bank notes, securities, stamps, jewelry, art works, antiques, samples,

documents or other high-valued articles shall not be carried as checked

baggage.

Article 26. Free Baggage Allowance

1. A passenger shall be granted the checked baggage allowance of 15 kg (33 lb)

free of charge.

2. A passenger may carry in cabin one piece of baggage free of charge with the

maximum three dimensions of not more than 115 cm and the weight not

exceeding 10 kg (22 lb) if it is placed in a closed overhead rack or under the

passenger’s seat. Baggage exceeding the maximum dimensions, weight and/or

the number of pieces shall be handled and carried as checked baggage.

3. Provisions in this article and Article 28 shall not apply to infants defined in

Paragraph 1 of Article 14 in these Conditions of Carriage. However, only one

collapsible stroller, infant carrying basket or infant car seat is allowed to be

carried as checked baggage.

Article 27. Articles Carried in Cabin

1. Articles that fall under any of the followings may be carried in cabin free of

charge when retained in the passenger’s custody, in addition to Paragraph 2 of

Article 26. However, if the space in cabin is insufficient to place those articles,

they can be handled and processed as checked baggage.

a. One laptop

b. One handbag, cosmetic bag, briefcase

c. A small amount of reading materials

d. An overcoat, wrap or blanket

e. A small camera and a pair of binoculars

f. Food to feed an infant in flight

g. An umbrella or a walking stick without sharp edge

h. A pair of crutches, braces or prosthetic arm or leg for the use of a physically

handicapped passenger (a wheelchair can be processed only as checked

baggage)

2. Articles other than those listed above shall not be carried in cabin unless

permitted otherwise by the applicable laws and regulations, government orders

or rules and regulations of the Carrier.

Article 28. Excess Baggage Charges

1. For any weight of a passenger’s baggage in excess of the free allowance limit

specified in Article 26, an excess baggage charge equivalent of KRW 2,000 per

kilogram shall be collected.

2. When the total weight of excess baggage is calculated, a weight of less than 1

kg and 0.5 kg or more shall be rounded up to 1 kg, and a weight less than 0.5

kg shall not be counted.

Article 29. Refund of Excess Baggage Charges

1. If a passenger cancels the carriage of baggage not later than 20 minutes before

the scheduled flight time or does not board a flight and cancels the carriage of

baggage, the full amount of excess baggage charge paid by the passenger shall

be refunded.

2. If a passenger cancels the carriage of baggage after the time limit specified in

Paragraph 1 above elapses or requests to take over baggage en route, the excess

baggage charge shall not be refunded. However, an exception is made if the

Carrier fails to fulfill all or part of the carriage contract due to its own

circumstances.

Article 30. Carriage of Specific Animals

1. A guide dog accompanying a blind passenger or a hearing dog accompanying a

deaf passenger shall be carried free of charge regardless of the permissible free

baggage allowance of those passengers under the following conditions:

a. Such animal is traveling with a passenger and does not occupy a seat;

b. Such animal does not cause any discomfort to other passengers or disturb

safe travel of other passengers;

c. If such animal falls ill, is injured or dies during the flight, the Carrier shall

not be liable for any damage unless such damage is caused by the Carrier

intentionally or negligently, and;

d. A passenger accompanying such animal shall be entirely liable for any

damage to other passengers or properties caused by such animal.

2. Pets accompanied by a passenger may be carried as baggage under the

following conditions:

a. Types of pets accepted for the carriage are limited to dogs, cats and

household birds;

b. A pet animal must travel in a separate container for the carriage and be

loaded on an aircraft.

c. In case of a pet animal carried in accordance with this provision, excess

baggage charge shall be separately imposed on the total weight of the

animal and its container regardless of the passenger’s free baggage

allowance.

Article 31. Excess Value Charges

In principle, JEJUAIR shall not apply excess value charges. If a passenger wishes to

declare excess value charges, his/her carriage may be refused.

Article 32. Handover of Checked Baggage

1. Checked baggage shall be handed over to a baggage tag holder only if such

baggage tag issued by the Carrier for the purpose of the carrier is returned to

the Carrier.

2. Baggage is handed over at the place of destination specified on the baggage tag;

provided, however, that handover can be made at the place of departure upon

passenger’s request if circumstances permit.

3. The Carrier is not obliged to ensure whether a baggage tag holder is duly

entitled to take the baggage over and shall not be liable for any damage to a

passenger caused by the Carrier failing to ensure to the foregoing.

4. When the Carrier hands over baggage in accordance with these provisions, it

shall be considered that such baggage is properly handed over in good

condition in accordance with the carriage contract unless a baggage tag holder

raises a complaint in written form according to a certain procedure.

Article 33. Lost Baggage Tag

If a passenger has lost a baggage (claim) tag, the Carrier may hand over his/her baggage

only under the condition that the person is deemed entitled for the baggage and will

indemnify the Carrier against any damage as a result of such handover.

Article 34. Disposal of Undelivered Baggage

In case baggage is unclaimed by a passenger within one week after its arrival, the Carrier

may dispose of such baggage as deemed appropriate. Fish or other easily perishables may

be disposed of if they are unclaimed within 48 hours after its arrival.

Chapter 4 Liability

Article 35. Liability of Carrier

1. The Carrier is liable for damage sustained in the event of death or bodily injury

suffered by a passenger if caused by an accident that occurred on board the

aircraft or in the course of operations conducted for passengers.

2. The Carrier is liable for any damage caused by delay of the carriage by air.

However, if it proves that the Carrier, its employees and agents have taken all

the reasonably required measures to avoid such damage or that it was

impossible for them to take such measures, the Carrier shall not be liable for

damage.

3. The Carrier is liable for damage sustained in case of loss of or damage to

checked baggage upon condition only that the event which caused the loss or

damage took place on board the aircraft or during any period during which the

Carrier has custody of the checked baggage. However, the Carrier shall not be

liable for damage to checked baggage if such damage results from the nature of

or an inherent defect, quality or vice of the baggage.

4. The Carrier is liable for damage to unchecked baggage sustained in case of loss

or damage to unchecked baggage only if such damage resulted from a willful

misconduct of the Carrier, its employees or agents. Assistance from the

Carrier’s employees to passengers in the course of handling unchecked baggage

shall be considered as courtesy service to passengers.

5. The Carrier is liable for damage resulting from a delay in the carriage of a

passenger’s baggage; provided, however, that it shall not be liable for such

damage if it proves that the Carrier has taken reasonably required measures to

avoid such damage or that it was impossible for it to take such measures.

6. The Carrier is not liable for bodily injury or damage to a passenger’s baggage

caused by a property contained in the passenger’s baggage. Furthermore, any

passenger whose property caused bodily injury to another passenger or damage

to another passenger’s baggage or the Carrier’s property shall indemnify the

Carrier or another passenger against all losses and expenses suffered by the

Carrier or another passenger.

Article 36. Notification of Partial Destruction or Damage to Checked

Baggage

1. In case a passenger found a partial loss of or damage to checked baggage,

he/she shall send a notice on the outline without delay in written or electronic

form upon the receipt of checked baggage. However, if such loss or damage is

something that cannot be found immediately, the passenger shall send such

notice within seven days from the date of receipt of checked baggage.

2. In the event of a delay of checked baggage, a passenger shall raise a complaint

at the latest within 21 days from the date on which the baggage has been placed

at his/her disposal.

3. If there is no notice as Paragraph 1 above, it is considered that checked baggage

has been handed over to a passenger without loss or damage. In case a loss or

damage was done to checked baggage or such loss or damage is suspected, the

Carrier and a passenger shall provide necessary convenience to each other for

the inspection of checked baggage.

4. If there is not notice or complaint within the period aforesaid, no action shall lie

against the Carrier by a passenger.

Article 37. Scope of Liability

1. For damage under Paragraph 1 of Article 36 above not exceeding 113,100

SDRs for each passenger, the Carriers may not be exempted from or limit its

liability.

2. The Carrier shall not be liable for damage arising under Paragraph 1 of Article

36 to the extent that they exceed for each passenger 113,110 SDRs if the

Carrier proves any of the followings:

a. Such damage was not caused by negligence or other wrongful act or

omission committed by the Carrier, its employees or agents, or;

b. Such damage was caused only by negligence or other wrongful act or

omission committed by a third party.

3. For damage under Paragraph 2 of Article 36, the liability of the Carrier shall

not exceed 1,00 SDRs for each passenger. However, this provision shall not

apply if it is proved that the damage resulted from an act or omission of the

Carrier, its employees or agents done with intent to cause damage, or recklessly

and with knowledge that damage would probably result.

4. For damage under Paragraph 3 to 5 of Article 36, the liability of the Carrier

shall not exceed 1,131 SDRs for each passenger. However, if a passenger,

when handing over the baggage to the Carrier, declared a higher value in

advance for such baggage that will apply at the time of the takeover at the place

of arrival, the liability of the Carrier shall be limited to such declared value

unless it proves that the value is grater than the actual value. This provision

shall not apply if it is proved that the damage resulted from an act or omission

of the Carrier, its employees or agents done with intent to cause damage, or

recklessly and with knowledge that damage would probably result.

5. The liability of the Carrier shall not exceed the amount of real damage in any

case.

6. In case part, not all, of checked baggage is handed over to a passenger, or if

damage is done part, not all, of checked baggage, the Carrier shall be liable for

only such undelivered or damaged portion of the baggage in accordance with

these Conditions of Carriage and the rules and regulations.

7. The place of any payment of damages in relation to the liability of the Carrier

shall be the Republic of Korea.

8. With regard to the liability of the Carrier specified in these Conditions of

Carriage including Paragraph 1, if the Carrier proves that negligence or other

wrongful act or omission committed by a person claiming for damages caused

or contributed to such damage, the liability of the Carrier may be mitigated or

exempted in proportion to the extent that his/her negligence or other wrongful

act or omission caused or contributed to such damage.

9. Conversion of the amount in SDR into the national currency shall be made

according to the exchange rate of the currency applicable on the date of the

final judgment by the court, in case of judicial proceedings. In cases other than

judicial proceedings, the exchange rate of the currency applicable on the date

when damages to be paid is agreed upon shall apply.

Article 38. Passenger’s Liability to Carrier

Any passenger who caused damage to the Carrier due to his/her negligence or willful

misconduct or his failure to comply with these Conditions and rules thereunder shall be

liable to the Carrier for such damage.

Article 39. Time Limitation on Actions

All claims and rights to damages shall be extinguished if an action is not brought within a

period of two years reckoned from the date of arrival at the destination or from the date on

which the aircraft ought to have arrived, or from the date on which the carriage stopped,

whichever occurred later, no matter who the claimant is.

Article 40. Original Copies of Conditions of Carriage

The original copy of the Conditions of Carriage for Domestic Passengers and Baggage

shall be those published in Korean.

Article 41. Headings

Headings of each article in these Conditions of Carriage are for the purpose of reference

only and shall not constitute a part of these Conditions of Carriage.

Revised as of July 4th, 2018