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Passengers Traveling with Pets
Please read the following before boarding a flight with a pet.
Service Overview
Jeju Air provides a pet service allowing passengers to travel with a pet dog, cat, or bird aged at least 8 weeks. Please book ahead for this service.
How to Transport a Pet
Routes Domestic flights, International flights
Accepted pets Dogs, cats, birds (aged at least 8 weeks)
Requirements For a combined weight of up to 9 KG (pet + carrier), the total dimensions of the carrier (width + height + length) must not exceed 100 CM, with a maximum width of 37 CM and a maximum height of 23 CM.
Number of pets
allowed		 A single adult passenger can travel with 1 pet(s). (In-flight carrying of up to 6 pets is allowed per aircraft.)
Service
fee
  • Domestic
    One pet per person / The pet transport service fee is KRW 25,000 per route
  • International
    1 pet per passenger
    Japan, China(Shandong) : 70,000 won (USD 70)
    Hong Kong, Macau, Taiwan, China (Shandong excluded), Russia, Mongolia : 85,000 won (USD 85)
    Southeast Asia, Guam, Saipan : 100,000 won (USD 100)

    Fees apply for each segment.

    When converting to local currency, the USD exchange rate will be applied on the day of payment.
How to apply
  • Domestic
    1) Customer Service(1599-1500)
    2) Jeju Air website or app.
  • International flight
    1) Customer service center (1599-1500)

    As pet travel may be banned by some countries or zones, please complete pet transport pledge in advance. Pet travelling is not allowed without t reservation.
  • Please refer to the Pet Service Policies for clear guidelines.
  • Online check-in service (auto check-in, mobile boarding pass, etc.) is not offered to passengers traveling with pets.

    Pet transport is not included in free baggage service allowance. Pets cannot be checked in as baggage and must be carried onto a flight.

  • If you have selected a seat in advance, your seat may be changed.
  • Passengers carrying a pet are unable to select a seat next to an aisle, in front rows, or next to an emergency exit.
  • If you are traveling with a pet, your booked seating may be changed at the airport on the day of departure in line with cabin protocol concerning animals on flights.
  • Domestic travelers can cancel pet transport through Customer Service or in My Page on the Jeju Air website or app. International travelers can cancel pet transport through Customer Service.
Instances Where the Pet Service is Denied
  • Only the specified types of pets are eligible for the pet service. This means you are not able to travel any other types of animals, including rabbits, hamsters, ferrets, turtles, snakes, chicks, chickens, pigs, etc.
  • Pets administered a sedative (stabilizer) can exeperience a drop in body temperature or blood pressure and are not eligible for the pet service.
  • Unstable or aggressive animals, odorous or unhealthy animals, and pregnant female animals are not eligible for the pet service.
  • Ferocious dogs and pets with aggressive tendencies, as specified in the Animal Protection Act Enforcement Regulations of the Ministry of Agriculture, Food and Rural Affairs, are not eligible for the pet service.
How to Transport a Pet
  • A pet and its cage (purchasable at airports) together weighing less than 9KG can be brought onto a flight.
  • Feed and hydrate your pet at least 2 hours before departure. Line the floor of its cage with paper, a towel, or a blanket.
  • Never under any circumstances remove your pet from its cage on a flight. Containers must be stored under the seat in front of you.
  • Please sign a pet service agreement at check-in.
    *Required documentation
    1) Domestic flights: Pet Transport Agreement.
    2) Since regulations vary by country, check ahead with the authorities in your destination country on which documents are required to bring pets in.

    Required Documents
    1) Domestic flights: pet transport pledge
    ※ In accordance with Jeju Self-Governing Province Notice No. 2023-64, passengers traveling with pet birds are not required to submit a pet import declaration form.
    2) International flights: pet transport pledge, quarantine certificate, vaccination (rabies vaccine) certificate, etc.
    ※ Since regulations vary by country, check ahead with the authorities in your destination country on which documents are required to bring pets in.

Cage Requirements
  • Carry-on cage: Total dimension of cage (sum of width, length, height) under 100CM; width no greater than 37CM, height no greater than 23CM.

    Cardboard cabin pet boxes available for purchase. Usable on domestic flights only.

  • A cage with enough space for a pet to move around in.
  • A ventilated and waterproof cage.
  • A cage that can be locked and opened from the outside.
  • A pair of birds, two dogs (8 weeks or older), or two cats can be transported in one carrier (including the carrier weight, up to 9kg). In this case, 1 stamp will be earned per segment.
  • Attach a tag with your name in English and your contact details to the outside of the cage.
  • A maximum of 6 pets can be brought onto each flight. Confirm pet service availability on your flight through Customer Service.
  • Removing a pet from its cage in the cabin is strictly prohibited. Pet cages must not be placed on a seat, in your lap, or in any other location.
Pet Pass
Collect stamps with your pet!
What is PET PASS?
Planning on traveling with your pet? Enjoy the benefits of PET PASS from Jeju Air!
Customers boarding a flight with a pet receive stamps based on the routes traveled. With enough stamps collected, various benefits can be enjoyed.
Benefits
  • 3 Stamps Collected
    Collect 10,000
    J Points
  • 6 Stamps Collected
    Pet Transport Service Fees
    50% off on pet transport on domestic flights
  • 8 Stamps Collected
    Pet Transport Service Fees
    Free pet transport on one-way domestic flights
How to collect Stamps
스탬프는 어떻게 적립 하나요? 안내 테이블
Collecting Stamps
  • Stamps are issued to customers who board a flight after paying for pet transport at a Jeju Air counter at the airport.
  • For JejuAir members, stamps are issued automatically 2 days after a flight boarding.

Non-members can sign up after boarding a flight to collect stamps within 6 months from a boarding date.

Eligible Routes Stamps are issued to customers who board domestic and international flights (multi-city and connecting flights included).
Number of Stamps Collected When you board a booked flight, 1 coupon is collected per route for domestic flights and 2 coupons are collected per route for international flights. Coupons are issued automatically.
How to Use Rewards
  • STEP 01
    Check that you’ve received the correct reward for your collected stamps.
  • STEP 02
    When traveling with a pet, show the details of your reward on your smartphone to a team member at a Jeju Air counter at the departure airport on your boarding date.
  • STEP 03
    Benefits will be issued at the airport once they are confirmed.

Access the details of your rewards in My Page > Manage Passengers/Pets > Manage Pets > PET PASS

Additional Benefits
  • Collect 1 additional stamp when you add a pet for the first time.
  • Register pets in My Page > Manage Passengers/Pets > Manage Pets.
  • A pair of birds or 2 dogs or cats aged at least 8 weeks can be transported in one cage. The total weight (pet + cage) must be less than 9KG.
  • Attach a tag with your name in English and your contact details to the outside of the cage.
  • A maximum of 6 pets can be brought onto each flight. Check pet service availability on your flight through Customer Service.
  • Removing a pet from its cage in the cabin is strictly prohibited. Pet cages must not be placed on a seat, in your lap, or in any other location.
Passengers Traveling with Infants
Please read the information about flying with infants.
  • An infant is a person aged under 2. Infants are to be held by an accompanying guardian on flights.
  • A seat is not allocated to infant passengers. Jeju Air does not provide cradles.
  • Only 1 infant can be seated per ABC or DEF seats. With BIZ LITE seats, 2 infants can be seated per AC or DF seats.
Infant safety seat
When infants occupy a seat, please ensure their safety by preparing an aircraft safety seat in advance. Please contact the customer center at least 48 hours before the departure of the flight.
  • Infants can only use safety seats if a separate seat has been purchased.
  • The Infant safety seat can only be installed in the forward-facing direction.
  • The safety seat must be no larger than 43cm wide x 38cm deep x 70cm high, and it must be certified by the Federal Aviation Administration (FAA) or marked as a product approved for in-flight use.
  • Products without certification markings must be stored in the aircraft overhead compartment or under the seat during takeoff, landing, and ground movement. If they exceed the carry-on baggage specifications, they may be transported as checked baggage.
  • The Infant safety seats must not impede escape in the event of an emergency, and preferred seating may be restricted. (Aisle seats, Seats near emergency exits).
  • Before traveling, please ensure that the safety seat operates correctly and that the infants height and weight do not exceed the products specifications.
Certification Mark Example
  • This Restraint is Certified for Use in Motor Vehicles and Aircraft.
  • Mark containing ‘FAA APPROVED’
  • Mark containing ‘Available for installation on aircraft’
  • Marks indicating that the product is approved for in-flight use in addition to the above.
Infant Age Limits for Air Travel
Infant Air Travel Info
International Aged 14 days or over
Domestic Aged 7 days or over
Airfares for Infants
Infant Airfares Info
International 10% of adult airfare
Domestic Free
Unaccompanied Minor Care Service
Are you looking for a flight for a minor traveling alone?
  • Jeju Air provides a special passenger service for unaccompanied minors. With the unaccompanied minor care service, a minor traveling alone without a parent or adult guardian is cared for from start to end of an itinerary.
  • The unaccompanied minor care service is available for passengers aged 5 to 12 for domestic flights, and to passengers aged 5 to 11 for international flights (Philippines, Saipan, and Vietnam excluded).
  • The unaccompanied minor care service is not provided to passengers aged under 5 or on certain routes. (Jiamusi)
Minors traveling alone can use this service to enjoy many benefits.
1
Accompaniment from check-in to boarding
A Jeju Air team member will be assigned to accompany your child from check-in to boarding.
2
Priority boarding
Your child will be one of the first to board the flight.
3
In-flight meals and Jeju Air merchandise
Your child will enjoy yummy and filling kids’ in-flight meals and receive a Jeju Air figurine keyring.
4
Front-row seating
Your child will be be seated in the front rows to receive full attention from cabin crew.
5
Priority baggage service
Upon landing, your child will be one of the first to retrieve baggage.
6
Jeju Air postcards
Your child will receive Jeju Air postcards as a souvenir.
Service Fee (per person/one-way flight) KRW 1,000 = USD/EUR 1 = JPY 100 = CNY 7 = HKD / MOP 8
TWD 30 = THB 35 = MYR 4
Service Fee (per person/one-way flight) Info
International KRW 140,000 / USD 140
Domestic KRW 40,000 / USD 40
Unaccompanied Minor Policies by Country
Phillipines
Guam/Saipan
Vietnam
Laos
Indonesia
How to Apply for Service
  • Purchase the unaccompanied minor care service at the time of flight booking on the Jeju Air website or app, at least 24 hours before departure.
  • On the Jeju Air website, on the top of the booking page, after selecting the origin/destinaton locations and schedule, please set the number of adults to 0 and the number of minors to 1 when selecting passengers. (A booking can be made for up to 2 minors.)
  • With a single flight booking, the unaccompanied minor care service can be booked for up to 2 minors. If there are more than 2 minors requiring the service, please book the service for each minor.
  • The unaccompanied minor care service is offered only to minors boarding a flight without an accompanying adult. The consent of a parent or guardian is required.
Wheelchair assistance  
Do you need a wheelchair?

Passengers aged 70 or over and traveling alone is eligible for wheelchair rental.

Wheelchair Rental Service
  • Aircrafts are equipped with a wheelchair designed for in-flight use. If you need a wheelchair to get around on your flight, let us know in advance through Customer Service or when you check in for your flight.
  • Wheelchairs can also be rented at airports depending on availability.
Passengers with Their Own Wheelchair
  • You’re able to use your own wheelchair up to the boarding gate. We’ll take your wheelchair at the boarding gate and put it in the cargo compartment for you.
Priority Seating Service
  • Priority seating is available for passengers using wheelchairs and passengers with disabilities. (Unavailable on codeshare flights)
  • Please apply for priority seating through Jeju Air Customer Service at least 48 hours before your departure. Any later applications should be made at the airport counter on the day of departure.
  • If priority seating is fully booked, we will assist you with alternate seating based on availability on the day of departure.
Applying for Service
  • Motorized wheelchairs need special management. Let us know if you have a motorized wheelchair through Customer Service at least 48 hours before your flight.
  • If you’re traveling alone and need help with using your wheelchair, then please let us know through Customer Service at least 48hours before departure. While we’ll make every effort to provide you with this service, we are unable to guarantee it.

Customer Service: 1599-1500

Denial of Boarding

Boarding may be denied in the event of any of the following.

  • Failure to book ahead at least 48 hours before departure
  • Insufficient cargo space on a flight
  • Service unavailability due to airport circumstances.
  • When 10 or more passengers in wheelchairs are boarding a flight; when 4 or more passengers in wheelchairs requiring crew assistance are boarding a flight
  • Upon departure & arrival Jeju Air may use the air bridge or bus due to airport circumstances.
Pregnant Customers
Please read the following important safety information before boarding.
Air Travel at Different Stages of Pregnancy
  • Under 32 weeks: Unless instructed by a doctor to refrain from air travel, you can fly without restrictions.
  • 32 to 37 weeks: If you have been pregnant for more than 32 weeks, you should only fly if you meet certain requirements. Make sure you meet the requirements.
  • 37 weeks or over (33 weeks or over for multiple pregnancy): Refrain from air travel for the wellbeing of you and your baby.
Documents Required by Pregnant Women Traveling by Air
  • A medical certificate (original)
  • The medical certificate must have been prepared, signed, and issued by an obstetrician or a gynecologist within 7 days from a boarding date. This rule applies to return flights departing within 7 days from the start of an itinerary.
  • A medical certificate must indicate clearance for air travel and an expected delivery date. .
    Example: A pregnant passenger with a doctor’s certificate issued on July 3 must board until July 9.
  • We’ll provide you with a template at check-in on the day of your flight.
Please check if you require a medical certificate.
Please check if you require a medical certificate.
  • If you need clearance by Jeju Air for safe travel, contact Customer Service on 1599-1500.
  • If you fit any of the following descriptions, submit to Jeju Air a medical certificate for air travel clearance issued within 7 days before your booked flight.
  • Persons with cardiovascular conditions, such as heart attack, ischemic chest pain, and heart failure; persons who received heart surgery
  • Persons with respiratory conditions, such as chronic obstructive pulmonary disease, asthma, pneumonia, wet lung, and collapsed lung
  • Persons with nervous system conditions, such as stroke and brain tumor; persons who received brain surgery
  • Persons who received surgery in the previous month
  • Persons currently hospitalized; persons with conditions requiring ongoing treatment
  • Persons with an acute infectious condition or a contagious disease
  • Persons with psychiatric conditions not under control
  • Persons unable to bend the legs due to a temporary disability
  • Persons with an ear infection
  • Newborns aged under 2 weeks (1 week for domestic flights)
  • Pregnant women past 32nd week of pregnancy
  • Passengers expecting to use an assistive breathing device must make advance reservations by contacting the Customer Center at least 48 hours before departure.
  • An approved label from the United States Federal Aviation Administration (FAA) or a label showing test results that satisfy requirements from the relevant country must be attached to the device.
  • In-flight power supplies are not available for safety reasons. Only battery-type (dry/lithium battery with capacity of 160wh or less) equipment is allowed.
  • Please prepare sufficient batteries equivalent to 150% or more of the total flight time and Ensure that spare batteries are insulated (short-circuit protected) to prevent short-circuiting.
  • Stow the equipment under the seat in front of you, etc., and be seated where other passengers’ evacuation routes are not obstructed.
  • Sitting in an emergency exit row seat is not permitted.
  • Either the customer or their escort must be familiar with device operation and possible failures, and able to respond to malfunction, etc., appropriately.
  • PHYSICIAN’S STATEMENT must be prepared and issued within 7 days, including the day of departure and any changes in oxygen requirement or health condition will require an updated statement
  • Jeju Air does not provide stretchers or medical-purpose oxygen.
  • Even if you submit the required documents, should we determine you to be in a condition unsuitable for flight on the day of your flight at the airport, you may be denied boarding.
Vision and Hearing Impaired Customers
Do you need help
with boarding a flight?
  • By making a request for assistance at the time of booking, you can receive assistance at the airport with all the required procedures leading up to arrival processing.
  • To use the service, vision- or hearing-impaired customers must be accompanied by a guardian at the airport of departure and arrival.
Guide Dogs
  • Guide dogs accompanying visually impaired passengers are transported free of charge. Guide dogs must meet the below requirements.
  • Certified by an authorized institution (ID check at check-in required)
  • Harnessed

    To be positioned at the passenger’s feet during the flight (No seating will be allocated)

  • No feeding during the flight except for water
  • Feeding permitted at stopovers only on long-distance travels; to be fed at the passenger’s discretion
  • Compliance with the quarantine procedures of destination or stopover countries