Routes | Domestic flights, International flights |
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Accepted pets | Dogs, cats, birds (aged at least 8 weeks) |
Requirements | For a combined weight of up to 9 KG (pet + carrier), the total dimensions of the carrier (width + height + length) must not exceed 100 CM, with a maximum width of 37 CM and a maximum height of 23 CM. |
Number of pets allowed |
A single adult passenger can travel with 1 pet(s). (In-flight carrying of up to 6 pets is allowed per aircraft.) |
Service fee |
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How to apply |
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- Please refer to the Pet Service Policies for clear guidelines.
- Online check-in service (auto check-in, mobile boarding pass, etc.) is not offered to passengers traveling with pets.
Pet transport is not included in free baggage service allowance. Pets cannot be checked in as baggage and must be carried onto a flight.
- If you have selected a seat in advance, your seat may be changed.
- Passengers carrying a pet are unable to select a seat next to an aisle, in front rows, or next to an emergency exit.
- If you are traveling with a pet, your booked seating may be changed at the airport on the day of departure in line with cabin protocol concerning animals on flights.
- Domestic travelers can cancel pet transport through Customer Service or in My Page on the Jeju Air website or app. International travelers can cancel pet transport through Customer Service.
- Only the specified types of pets are eligible for the pet service. This means you are not able to travel any other types of animals, including rabbits, hamsters, ferrets, turtles, snakes, chicks, chickens, pigs, etc.
- Pets administered a sedative (stabilizer) can exeperience a drop in body temperature or blood pressure and are not eligible for the pet service.
- Unstable or aggressive animals, odorous or unhealthy animals, and pregnant female animals are not eligible for the pet service.
- Ferocious dogs and pets with aggressive tendencies, as specified in the Animal Protection Act Enforcement Regulations of the Ministry of Agriculture, Food and Rural Affairs, are not eligible for the pet service.
- A pet and its cage (purchasable at airports) together weighing less than 9KG can be brought onto a flight.
- Feed and hydrate your pet at least 2 hours before departure. Line the floor of its cage with paper, a towel, or a blanket.
- Never under any circumstances remove your pet from its cage on a flight. Containers must be stored under the seat in front of you.
- Please sign a pet service agreement at check-in.
*Required documentation
1) Domestic flights: Pet Transport Agreement.
2) Since regulations vary by country, check ahead with the authorities in your destination country on which documents are required to bring pets in.Required Documents
1) Domestic flights: pet transport pledge
※ In accordance with Jeju Self-Governing Province Notice No. 2023-64, passengers traveling with pet birds are not required to submit a pet import declaration form.
2) International flights: pet transport pledge, quarantine certificate, vaccination (rabies vaccine) certificate, etc.
※ Since regulations vary by country, check ahead with the authorities in your destination country on which documents are required to bring pets in.
- Carry-on cage: Total dimension of cage (sum of width, length, height) under 100CM; width no greater than 37CM, height no greater than 23CM.
Cardboard cabin pet boxes available for purchase. Usable on domestic flights only.
- A cage with enough space for a pet to move around in.
- A ventilated and waterproof cage.
- A cage that can be locked and opened from the outside.
- A pair of birds, two dogs (8 weeks or older), or two cats can be transported in one carrier (including the carrier weight, up to 9kg). In this case, 1 stamp will be earned per segment.
- Attach a tag with your name in English and your contact details to the outside of the cage.
- A maximum of 6 pets can be brought onto each flight. Confirm pet service availability on your flight through Customer Service.
- Removing a pet from its cage in the cabin is strictly prohibited. Pet cages must not be placed on a seat, in your lap, or in any other location.
Customers boarding a flight with a pet receive stamps based on the routes traveled. With enough stamps collected, various benefits can be enjoyed.
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3 Stamps CollectedCollect 10,000
J Points -
6 Stamps CollectedPet Transport Service Fees
50% off on pet transport on domestic flights -
8 Stamps CollectedPet Transport Service Fees
Free pet transport on one-way domestic flights
Collecting Stamps |
Non-members can sign up after boarding a flight to collect stamps within 6 months from a boarding date. |
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Eligible Routes | Stamps are issued to customers who board domestic and international flights (multi-city and connecting flights included). |
Number of Stamps Collected | When you board a booked flight, 1 coupon is collected per route for domestic flights and 2 coupons are collected per route for international flights. Coupons are issued automatically. |
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STEP 01Check that you’ve received the correct reward for your collected stamps.
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STEP 02When traveling with a pet, show the details of your reward on your smartphone to a team member at a Jeju Air counter at the departure airport on your boarding date.
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STEP 03Benefits will be issued at the airport once they are confirmed.
Access the details of your rewards in My Page > Manage Passengers/Pets > Manage Pets > PET PASS
- Collect 1 additional stamp when you add a pet for the first time.
- Register pets in My Page > Manage Passengers/Pets > Manage Pets.
- A pair of birds or 2 dogs or cats aged at least 8 weeks can be transported in one cage. The total weight (pet + cage) must be less than 9KG.
- Attach a tag with your name in English and your contact details to the outside of the cage.
- A maximum of 6 pets can be brought onto each flight. Check pet service availability on your flight through Customer Service.
- Removing a pet from its cage in the cabin is strictly prohibited. Pet cages must not be placed on a seat, in your lap, or in any other location.
- An infant is a person aged under 2. Infants are to be held by an accompanying guardian on flights.
- A seat is not allocated to infant passengers. Jeju Air does not provide cradles.
- Only 1 infant can be seated per ABC or DEF seats. With BIZ LITE seats, 2 infants can be seated per AC or DF seats.
- Infants can only use safety seats if a separate seat has been purchased.
- The Infant safety seat can only be installed in the forward-facing direction.
- The safety seat must be no larger than 43cm wide x 38cm deep x 70cm high, and it must be certified by the Federal Aviation Administration (FAA) or marked as a product approved for in-flight use.
- Products without certification markings must be stored in the aircraft overhead compartment or under the seat during takeoff, landing, and ground movement. If they exceed the carry-on baggage specifications, they may be transported as checked baggage.
- The Infant safety seats must not impede escape in the event of an emergency, and preferred seating may be restricted. (Aisle seats, Seats near emergency exits).
- Before traveling, please ensure that the safety seat operates correctly and that the infants height and weight do not exceed the products specifications.
- This Restraint is Certified for Use in Motor Vehicles and Aircraft.
- Mark containing ‘FAA APPROVED’
- Mark containing ‘Available for installation on aircraft’
- Marks indicating that the product is approved for in-flight use in addition to the above.
International | Aged 14 days or over |
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Domestic | Aged 7 days or over |
International | 10% of adult airfare |
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Domestic | Free |
- Jeju Air provides a special passenger service for unaccompanied minors. With the unaccompanied minor care service, a minor traveling alone without a parent or adult guardian is cared for from start to end of an itinerary.
- The unaccompanied minor care service is available for passengers aged 5 to 12 for domestic flights, and to passengers aged 5 to 11 for international flights (Philippines, Saipan, and Vietnam excluded).
- The unaccompanied minor care service is not provided to passengers aged under 5 or on certain routes. (Jiamusi)






TWD 30 = THB 35 = MYR 4
International | 140,000원 / USD 140 |
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Domestic | KRW 40,000 / USD 40 |
- Purchase the unaccompanied minor care service at the time of flight booking on the Jeju Air website or app, at least 24 hours before departure.
- On the Jeju Air website, on the top of the booking page, after selecting the origin/destinaton locations and schedule, please set the number of adults to 0 and the number of minors to 1 when selecting passengers. (A booking can be made for up to 2 minors.)
- With a single flight booking, the unaccompanied minor care service can be booked for up to 2 minors. If there are more than 2 minors requiring the service, please book the service for each minor.
- The unaccompanied minor care service is offered only to minors boarding a flight without an accompanying adult. The consent of a parent or guardian is required.
Passengers aged 70 or over and traveling alone is eligible for wheelchair rental.
- Aircrafts are equipped with a wheelchair designed for in-flight use. If you need a wheelchair to get around on your flight, let us know in advance through Customer Service or when you check in for your flight.
- Wheelchairs can also be rented at airports depending on availability.
- You’re able to use your own wheelchair up to the boarding gate. We’ll take your wheelchair at the boarding gate and put it in the cargo compartment for you.
- Priority seating is available for passengers using wheelchairs and passengers with disabilities. (Unavailable on codeshare flights)
- Please apply for priority seating through Jeju Air Customer Service at least 48 hours before your departure. Any later applications should be made at the airport counter on the day of departure.
- If priority seating is fully booked, we will assist you with alternate seating based on availability on the day of departure.
- Motorized wheelchairs need special management. Let us know if you have a motorized wheelchair through Customer Service at least 48 hours before your flight.
- If you’re traveling alone and need help with using your wheelchair, then please let us know through Customer Service at least 48hours before departure. While we’ll make every effort to provide you with this service, we are unable to guarantee it.
Customer Service: 1599-1500
Boarding may be denied in the event of any of the following.
- Failure to book ahead at least 48 hours before departure
- Insufficient cargo space on a flight
- Service unavailability due to airport circumstances.
- When 10 or more passengers in wheelchairs are boarding a flight; when 4 or more passengers in wheelchairs requiring crew assistance are boarding a flight
- Upon departure & arrival Jeju Air may use the air bridge or bus due to airport circumstances.
- Under 32 weeks: Unless instructed by a doctor to refrain from air travel, you can fly without restrictions.
- 32 to 37 weeks: If you have been pregnant for more than 32 weeks, you should only fly if you meet certain requirements. Make sure you meet the requirements.
- 37 weeks or over (33 weeks or over for multiple pregnancy): Refrain from air travel for the wellbeing of you and your baby.
- Priority seating is available for pregnant passengers. (Unavailable on codeshare flights)
- Please apply for priority seating through Jeju Air Customer Service at least 48 hours before your departure. Any later applications should be made at the airport counter on the day of departure.
- If priority seating is fully booked, we will assist you with alternate seating based on availability on the day of departure.
- A medical certificate (original)
- The medical certificate must have been prepared, signed, and issued by an obstetrician or a gynecologist within 7 days from a boarding date. This rule applies to return flights departing within 7 days from the start of an itinerary.
- A medical certificate must indicate clearance for air travel and an expected delivery date. .
Example: A pregnant passenger with a doctor’s certificate issued on July 3 must board until July 9. - We’ll provide you with a template at check-in on the day of your flight.
- If you need clearance by Jeju Air for safe travel, contact Customer Service on 1599-1500.
- If you fit any of the following descriptions, submit to Jeju Air a medical certificate for air travel clearance issued within 7 days before your booked flight.
- Persons with cardiovascular conditions, such as heart attack, ischemic chest pain, and heart failure; persons who received heart surgery
- Persons with respiratory conditions, such as chronic obstructive pulmonary disease, asthma, pneumonia, wet lung, and collapsed lung
- Persons with nervous system conditions, such as stroke and brain tumor; persons who received brain surgery
- Persons who received surgery in the previous month
- Persons currently hospitalized; persons with conditions requiring ongoing treatment
- Persons with an acute infectious condition or a contagious disease
- Persons with psychiatric conditions not under control
- Persons unable to bend the legs due to a temporary disability
- Persons with an ear infection
- Newborns aged under 2 weeks (1 week for domestic flights)
- Pregnant women past 32nd week of pregnancy
- Passengers expecting to use an assistive breathing device must make advance reservations by contacting the Customer Center at least 48 hours before departure.
- An approved label from the United States Federal Aviation Administration (FAA) or a label showing test results that satisfy requirements from the relevant country must be attached to the device.
- In-flight power supplies are not available for safety reasons. Only battery-type (dry/lithium battery with capacity of 160wh or less) equipment is allowed.
- Please prepare sufficient batteries equivalent to 150% or more of the total flight time and Ensure that spare batteries are insulated (short-circuit protected) to prevent short-circuiting.
- Stow the equipment under the seat in front of you, etc., and be seated where other passengers’ evacuation routes are not obstructed.
- Sitting in an emergency exit row seat is not permitted.
- Either the customer or their escort must be familiar with device operation and possible failures, and able to respond to malfunction, etc., appropriately.
- PHYSICIAN’S STATEMENT must be prepared and issued within 7 days, including the day of departure and any changes in oxygen requirement or health condition will require an updated statement
- Jeju Air does not provide stretchers or medical-purpose oxygen.
- Even if you submit the required documents, should we determine you to be in a condition unsuitable for flight on the day of your flight at the airport, you may be denied boarding.
with boarding a flight?
- By making a request for assistance at the time of booking, you can receive assistance at the airport with all the required procedures leading up to arrival processing.
- To use the service, vision- or hearing-impaired customers must be accompanied by a guardian at the airport of departure and arrival.
- Priority seating is available for passengers using wheelchairs and passengers with disabilities. (Unavailable on codeshare flights)
- Please apply for priority seating through Jeju Air Customer Service at least 48 hours before your departure. Any later applications should be made at the airport counter on the day of departure.
- If priority seating is fully booked, we will assist you with alternate seating based on availability on the day of departure.
- Guide dogs accompanying visually impaired passengers are transported free of charge. Guide dogs must meet the below requirements.
- Certified by an authorized institution (ID check at check-in required)
- Harnessed
To be positioned at the passenger’s feet during the flight (No seating will be allocated)
- No feeding during the flight except for water
- Feeding permitted at stopovers only on long-distance travels; to be fed at the passenger’s discretion
- Compliance with the quarantine procedures of destination or stopover countries
질병, 출장, 가족모임 또는 단순한 변심 등 예기치 못한 모든 사유로 인해 출발 1일 전까지도 항공권 취소를 고민하지 마세요!
이제 더욱 안심하고 여행 준비를 시작해보세요.
출발 1일전까지 항공권을 취소하신 경우 발생한 취소 수수료에 한해 별도로 보상 신청할 수 있습니다.
출발 당일 및 당일 이후 취소하신 경우에는 수수료 보상이 되지 않습니다.
성인 및 소아의 서비스 요금은 동일합니다.
서비스 요금 | 수수료 보상 혜택 금액 | |
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국제선 | 9,000원 | 최대 54,000원 |
국내선 | 3,500원 | 최대 12,600원 |
항공권 예매와 동시에 해당 서비스를 구매하실 경우, 출발 90일~2일 전까지 가능합니다.
제주항공 홈페이지에서 탑승객 정보 입력과 함께 서비스 구매가 가능합니다.
-
- STEP 01
- 항공권 여정 선택
-
- STEP 02
- 탑승자 정보 입력 > 부가 서비스 구매하기
가입 인원 선택
-
- STEP 03
- 확인 및 동의 > 약관 동의 및 결제 진행
제주항공 및 여행사 항공권 예매 > 예약 조회 > 서비스를 개별 구매하실 수 있으며, 출발 90일~7일 전까지 가능합니다.
여행사 구매 일부 항공권의 경우 이용 제한이 있을 수 있습니다.
-
- STEP 01
- 예약조회 > 부가서비스 추가 구매
-
- STEP 02
- 탑승자 정보 입력 > 부가 서비스 구매하기
가입 인원 선택
-
- STEP 03
- 확인 및 동의 > 약관 동의 및 결제 진행
- 항공권 환불 완료 후 간편하게 청구 신청이 가능합니다.
- 제주항공 홈페이지 > 마이페이지 > 예약조회를 통해 수수료 보상 청구 신청을 할 수 있습니다.
- 또는 가입 시 받은 알림톡 링크를 통해 수수료 보상 청구 신청을 할 수 있습니다.
- 결제한 회원 본인의 휴대폰 인증 및 계좌 인증이 필요합니다.
- 신청이 완료 된 후 영업일 기준 2~3일 내 지정 계좌로 입금됩니다.
- 보상 신청은 서비스 구매일로부터 180일 이내에 가능합니다.
이용을 위해 아래 내용을 꼭 확인해주세요!
- 제주항공 항공권을 구매한 고객만 이용 가능합니다.
- 항공권 예약과 동시에 구매 시 : 출발 90일~2일 전까지 가능합니다.
- 항공권 예약 후 개별 구매 시 : 출발 90일~7일 전까지 가능합니다.
- 대표 승객 기준으로 보상 청구가 가능하며, 로그인 회원이 대표자로 지정됩니다.
- 본 서비스는 양도 불가하며, 여행사 구매 일부 항공권의 경우 이용 제한이 있을 수 있습니다.
- 항공권 취소 후 발생한 취소 수수료만 보상 대상입니다.
(여정 변경 수수료, 여행사 발권대행 수수료, 기타 여행사 발생 수수료, 세금 등은 포함되지 않습니다.) - 출발 1일 전까지 항공권을 취소한 경우에 한해 보상 가능합니다.
- 보상 신청은 본 서비스를 구매하신 후, 180일 이내에 가능합니다.
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보상한도 및 자기부담금 (10%)
국내선 : 최대 14,000원 → 실 지급액 최대 12,600원
국제선 : 최대 60,000원 → 실 지급액 최대 54,000원
- 출발 당일 및 이후 항공권을 취소한 경우
- 항공권 취소 시 발생하는 기타 부가서비스 수수료
- 항공사 사정에 의한 지연·결항 시
- 여행사 등에서 부과한 수수료
- 공항세, 유류할증료, VAT 등 세금 항목
- 전염병, 전쟁, 천재지변 등 불가항력 사유
- 외교부 여행금지 지역 지정 등 정부 통제로 인한 취소
- 본 서비스는 구매 즉시 효력이 발생되므로 취소 및 환불이 불가합니다.
- 항공권을 취소하면서 수수료가 발생하지 않은 경우에도 환불되지 않습니다.
- 항공권 환불 완료
- 제주항공 홈페이지 > 마이페이지 > 예약조회
- 또는 가입 시 받은 알림톡 링크를 통해 수수료 보상 청구 신청
- 결제한 회원 본인의 휴대폰 인증 및 계좌 인증
- 신청 완료 후 영업일 기준 2~3일 내 지정 계좌로 입금
- Minors aged between 5 and 15 years and traveling alone
- Minors aged between 5 and 15 years and traveling alone
- Definition of a Guardian : An adult who is not a minor’s parent; can be a relative or a designated guardian. Guardians must be aged at least 18 years.
- Notarized parental consent in writing (English), a copy of Certificate of Family Relations in English, copies of passports of passenger and guardian, return ticket
- Arrival card (to be completed at arrival), arrival fee, and an application for waiver of exclusion ground (WEG)
- If a minor aged under 15 entering Phillipines is accompanied only by the mother and the mother‛s last name on her passport is different from the minor’s last name, then a copy of resident registration in English is required.
- When going to the Philippines, minors under the age of 15 who are not accompanied by at least one of their parents must have the necessary documents and fees according to the WEG (Waiver of Exclusion Ground) as required by the judicial authorities in the Philippines.(PHP 3,120)
- Violation of the policies of the Philippines Bureau of Immigration is grounds for denial of entry. Make sure that you have all the required documents (receipts for fees paid) at departure.
- Complete and sign an application for the unaccompanied minor service and a guardian’s written pledge at an airport counter in a country of departure.
- Guam: Aged between 5 and 18 years
- Saipan: Aged between 5 and 18 years
- A minor traveling alone or with a guardian who is not their parent will require notarized parental consent in writing (English).
- Complete and sign an application for the unaccompanied minor service and a guardian’s written pledge at an airport counter in a country of departure.
- Applies to: Minors aged between 5 and 15 years
- Complete and sign an application for the unaccompanied minor service and a guardian’s written pledge at an airport counter in a country of departure.
- An accompanying guardian who is not the minor’s parent (can be a relative or a designated guardian) must be aged 18 or over.
- Applies to: Minors aged between 5 and 12 years
- An unaccompanied minor entering Laos alone requires a copy of resident registration in English and a copy of passport.
- A minor entering with a guardian who is not their parent will require notarized parental consent in writing (English) and a copy of resident registration in English.
- Complete and sign an application for the unaccompanied minor service and a guardian’s written pledge at an airport counter in a country of departure.
- When an unaccompanied minor enters Indonesia alone, a copy of a parent’s passport and a copy of the local guardians ID (residence card or driver’s license) at the destination are required.
- An application for the unaccompanied minor service and a guardian’s written pledge can be completed at the departure airport counter.
- AirSep Focus
- AirSep FreeStyle
- AirSep FreeStryle 5
- AirSep LifeStyle
- Delphi RS-00400
- DeVilbiss Healthcare iGo
- Inogen One
- Inogen One G2
- Inogen One G3
- Inova Labs LifeChoice
- Inova Labs LifeChoice Activox
- VBOX Trooper Oxygen Concentrator
- Respironics EverGo
- Respironics SimplyGo
- International Biophysics LifeChoice
- Invacare XPO2
- Invacare Solo2
- Oxlife Independence Oxygen Concentrator
- Oxus RS-00400
- Precision Medical EasyPulse
- SeQual Eclipse
- SeQual SAROS
- SeQual eQuinox Oxygen System (model 4000)
- SeQual Oxywell Oxygen System (model 4000)