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Planning a family trip?
Check the services and benefits you need for a family trip from booking to arrival, and prepare a more comfortable journey.
Traveling with an infant
Traveling with a child under 2 years old? Feeling more worried than excited? Ease your concerns before your trip.
  • Infant age requirements for flight are as follows.😊



    - Domestic flights: At least seven days after birth

    - International flights: At least 14 days after birth



    * Please have proof of date of birth on hand.

    * Documents required for boarding of an infant: Birth certificate, copy of resident registration, passport, etc.

    * For international flights: A valid passport is required

    * Some countries may required additional documentation for entry. Check with the embassy of the country you are traveling to before departure.



    Airfares for infants are as follows.😊



    - Domestic flights: Free

    - International flights: 10% of adult airfare



    * An infant is not assigned a seat and must be held by the parent or adult guardian on the flight.

    * If an infant requires a seat, book a seat in advance. A child’s airfare applies.



    Please read the information about Flying with Infants for full details.
  • An infant (a young child aged under two years) is not assigned a seat and the parent or guardian must hold the infant on the flight.

    A seat can be assigned to an infant by paying a child’s airfare, in which case you must board your flight with a baby car seat for the infant.

    Baby car seat requirements are as follows.



    < Baby Car Seat Requirements >

    - Size: Up to 43 CM x 38 CM x 70 CM

    - Installation direction: Forward-facing

    - Certification: FAA-certified or certified safe for in-flight use



    Useful information for passengers flying with infants😊



    - Front-row seating: You may request front-row seating up to 48 hours before departure at no extra charge.

    * This arrangement is available for up to two adults accompanying the infant, including the adult holding the infant on the flight.

    * Requests with less than 48 hours remaining can be made via Customer Service or at the airport counter.



    - Emergency-exit seating: Unavailable to customers flying with an infant

    * Passengers seated near an emergency exit must assist the cabin crew in securing an escape route in the event of an emergency.



    - Mobile boarding pass: Unavailable to customers flying with an infant

    * Collect your boarding pass at the airport check-in counter.



    Recommended services for a more comfortable journey😊



    ✔ I want to book seats for everyone in my family in advance.

    [ Seat Booking Service ] Book seats in advance on the Jeju Air website or mobile app. Seats near emergency exits are unavailable.



    ✔ I’m traveling heavy and with an infant. I need more space.

    [ Extra Seat Booking Service ] Keep the seat next to you empty for a more comfortable flight (paid service).

    Availability can be checked at the airport counter on the day of departure.

    * Infants cannot be seated in this extra seat; if needed, purchase a child seat and use a baby car seat.



    For full details, check Flying with Infants.
  • Even if your infant does not have an assigned seat, you may check in baby items such as a stroller, baby walker, car seat, or cradle at no extra cost. However, these items cannot be carried onto the aircraft.

    If a child’s airfare has been paid and a seat has been assigned to an infant, your in-flight and check-in baggage allowances can vary by airfare type. With a standard airfare, the allowance is 15 KG. Check the information provided with your booking confirmation.



    Full details on boarding your flight with a baby carriage or checking it in can be found in the information about Flying with Infants.



    Try these services to make your trip as comfortable as possible.😊



    ✔ I want to collect my baggage quickly.

    [ Priority Baggage Service ] Be the first to collect baggage on landing for a stress-free travel experience.

    This service entails a charge. Please inquire at the airport counter on the day of departure.

  • If you’re flying with an infant, you may bring baby food (formula, porridge, drinks, milk, etc.) and baby items (wet tissues, ice packs, etc.) onboard even if they exceed 100 ml per item.

    Cabin crew can warm baby food upon request.



    Double boiling in an oven is used to heat baby food.

    Ensure your baby food is in a container safe for double boiling in an oven.



    Useful information for passengers traveling with infants



    Most Jeju Air aircraft have a baby-changing table in the lavatory.

    Ask cabin crew after boarding which lavatory is equipped.



    Recommended services for a more comfortable journey



    ✔ Are there in-flight meal options suitable for infants?

    [ Order In-flight Meals ] We recommend beef and vegetable porridge or chicken and mung bean porridge.

    These in-flight meals are unavailable on some routes, so check for their availability before your flight.

    Check the main ingredients and allergens for the safety of your infant.

    Full details are available on the Order In-flight Meals page.



    ✔ Its cold but I forgot to bring a blanket.

    [ Air Cafe] Blankets are available for purchase from Air Cafe to keep your infant warm on the flight.

    Ask our cabin crew for assistance if you wish to purchase a blanket.

  • If you’re flying with an infant, online check-in and self check-in (kiosk check-in) are unavailable.

    Please head to the check-in counters to check in.

    Find full details in Airport Info and Quick Check-in.



    If you’re flying with an infant, please refer to the following.😊



    – Priority Check-in

    If you’re flying with an infant, you are entitled to priority check-in at the airport counter.

    Inform the staff at the counter know that you’re traveling with an infant, and we’ll assist you with a quick check-in.



    – Priority Boarding

    If you’re flying with an infant, you are entitled to priority boarding at the gate.

    Inform the staff at the boarding gate that you’re traveling with an infant, and we’ll help you board quickly and comfortably.



    – Priority Seating

    Request priority seating through Customer Service up to 48 hours before your departure. With less than 48 hours remaining until departure, you can make the request at the check-in counter.

    This arrangement is available for up to two adults accompanying an infant, including the adult holding the infant on the flight.br.ge/ge3hlky target=_blank>International Airfares pages for full details.
Traveling heavy? No worries!
When traveling with young children, there’s always a lot to pack. Purchase a baggage service in advance to save on fees.
Book your seats before the day of departure.
Choose and purchase the seats you want ahead of time to enjoy a more comfortable flight with your family.
Extra Seat Booking can make your flight more comfortable.
If you’re traveling with young children, consider booking an extra seat. By keeping the seat next to you free, you can enjoy a more relaxed and comfortable journey.
Traveling with children
Check useful information before departure and prepare a happy trip for the whole family.
  • Age requirements for flight and airfares for minors are as follows.😊



    1. Domestic Flights

    – A minor is a passenger aged 2 to 12

    – Airfare: Adult airfare (FLEX) specified for the boarding date, discounted by 10%

    * 10% discount unavailable for Business Lite bookings for minors.



    2. International Flights

    – A minor is a passenger aged 2 to 11 as of the initial departure date

    – Airfare: Applied at 75% of the adult fare for select fare types



    Please refer to Domestic Airfares and International Airfares pages for full details.
  • We offer several child-friendly in-flight meal options. Use the Book In-flight Meals service to place your order.



    The [ Kids Meal ] is the most popular choice for children flying with Jeju Air and comes with a complimentary toy.



    * Available on international routes only. Advance ordering is required.

    * The in-flight meal menu may differ on flights departing from Saipan.

    * Please place your in-flight meal order 24 to 72 hours before departure.



    Other recommended options include the Family Meal, suitable for the whole family, as well as various sandwiches.

    You can view the full menu on the Book In-flight Meals page.

    Snacks and drinks are also available for purchase from Air Cafe, so be sure to browse the Air Cafe page.
  • Try Air Cafe during your flight.



    While there are currently no dedicated entertainment options for children on board, Air Cafe on international flights offers toys and other merchandise from Jeju Air and Sanrio for purchase.

    Air Cafe also features a variety of Jeju-brand snacks, including organic Jeju tangerine juice and tangerine pie. Please check the Air Cafe brochure to browse all available items.



    * Availability of specific items may vary by route.

    * Items unavailable for in-flight purchase can be ordered for home delivery.
  • Jeju Air offers the Unaccompanied Minor Care Service for children traveling alone without an adult guardian.

    The service takes care of your child from departure to arrival, ensuring their safety and comfort throughout the entire journey.

    You can purchase the service when booking your flight on the Jeju Air website or app, at least 24 hours before departure. Age requirements and benefits are as follows:



    1. Age requirements

    – Domestic flights: Ages 5 to 12

    – International flights: Ages 5 to 11 (Age requirements may vary by country.)



    2. Benefits

    – Your child is escorted from check-in to boarding and receives priority boarding. Your child is seated in a front-row seat and receives priority baggage service.

    – Kids Meal and fun merchandise are provided (international flights only).

    – A postcard featuring your child on the flight, prepared by the cabin crew, is given as a keepsake.



    Every parent feels uneasy sending their child on a flight alone. Use the Unaccompanied Minor Care Service for peace of mind.

    For full details, please refer to the Unaccompanied Minor Care Service page.



    Check the following before departure. ✔

    A bank card in the child’s own name or cash is required for in-flight purchases from Air Cafe.

    Provide your child with some cash in case they get hungry or need something during the flight.

  • Customers traveling with a minor (children aged two and over) are not eligible for priority check-in or priority boarding.



    However, an exception applies if any member of your traveling party meets one of the following conditions:



    1. Customers in need of assistance, such as customers accompanying an infant under 24 months, customers in a wheelchair, customers with a registered disability, pregnant customers, customer aged 75 or older.

    * Up to two adults are recognized as accompanying an infant.

    2. VIP and Gold Customers

    * Refer to the Member Class System page.



    3. BIZ LITE Customers

    * Refer to the International Airfares and Domestic Airfares pages.



    Please note that priority benefits apply to only one accompanying passenger. This helps us provide these services to as many customers as possible.

Purchase in-flight meals in advance for your family.
Choose from Kids Meals, Family Meals, and other in-flight options for an enjoyable meal in the air.
Keep children entertained during your flight.
Air Café offers a variety of snacks and toys for purchase.
Keep minors traveling alone safe.
Book the Unaccompanied Minor Care Service for children traveling without an adult guardian.
Traveling heavy? No worries!
When traveling with young children, there’s always a lot to bring. Purchase a baggage service in advance to reduce costs.
Book your seats before the day of departure.
Choose and purchase the seats you want ahead of time for a more comfortable family flight.
Extra Seat Booking can make your flight more comfortable.
If you’re traveling with children, booking an extra seat can give your family more space and comfort.
Traveling with pets
Please check in advance to ensure a safe and happy trip with your pet.
  • Please refer to the following information about flying with pets.😊



    1. Allowed Pets

    – Types: Dogs, cats, birds (aged at least eight weeks)

    – Number: One pet per adult passenger (maximum of six pets per flight)



    2. Requirements

    – Weight: The pet and the cage combined must weigh no more than 9 KG



    3. Charges

    – Domestic flights: KRW 20,000 per pet per one-way route

    – International flights: Japan, China (Shandong): KRW 70,000 (USD 70) / Macau, Taiwan, Hong Kong, Mongolia: KRW 85,000 (USD 85) / SE Asia, Saipan: KRW 100,000 (USD 100)



    4. Documentation

    – Domestic flights: Written Pledge for Pet Transport

    – International flights: Written Pledge for Pet Transport, quarantine certificate, rabies vaccination certificate, etc.



    * Since requirements vary by country, please check with the authorities of your destination country in advance.



    5. Important Information

    – Pets must travel in the cabin and cannot be checked in as baggage.

    – Keep the cage under the seat in front of you. Pets must remain inside the cage for the entire flight.

    – You must book your Pet Transport Service in advance. Make your booking through the Jeju Air website/app or Customer Service for domestic flights, and through Customer Service for international flights.

    – Online check-in (mobile boarding pass) is not available for passengers traveling with pets.

    – Some airports do not permit entry to passengers traveling with pets, so please check the rules of your destination beforehand.

    – If two pets are placed in the same cage, charges for two pets apply.



    For full details, please refer to the Pet Transport Service information page.
  • Aisle seats, front-row seats, and emergency-exit seats are unavailable to passengers traveling with pets for safety reasons.



    Online check-in services (auto check-in, mobile boarding pass, etc.) are not available for passengers traveling with pets. Your seat will be assigned when you check in at the airport counter.

    To book your seat in advance, please use the Book Seats in Advance page, keeping in mind that aisle, front-row, and emergency-exit seats cannot be selected.
  • Here is how Pet Membership and Pet Pass differ:



    Both services are offered by Jeju Air for customers traveling with pets, but they provide different benefits and conditions.



    1. Pet Membership

    – An annual membership

    – Benefits: One year of free pet transport service, 5 KG additional check-in baggage allowance, priority baggage service



    2. Pet Pass

    – A reward program where you collect stamps for flights boarded with a pet and exchange collected stamps for rewards

    – Benefits: Collect 3 stamps for 10,000 J POINTS, collect 6 stamps for 50% off a domestic one-way flight, collect 8 stamps for a free domestic one-way flight



    Please refer to the Pet Membership and Pet Pass pages for full details.
  • Here are some tips to make your flight comfortable for you and your furry friend.



    - Your pet should be fed and hydrated before boarding.

    - Line the floor of the cage with paper, a towel, or a blanket to make it comfortable.

    - Don’t let your pet out of its cage on the flight. Keep the cage under the seat in front of you.



    Jeju Air wants your flight with your pet to be a safe and happy one!
  • Your pet cage must meet the following requirements.



    1. Size and Weight Limit

    – Carry-on cages: Total dimension of the cage (width + height + length) under 100 CM, a maximum width of 37 CM and a maximum height of 23 CM, combined weight of pet and cage no more than 9 KG



    2. Structure

    – The cage should have enough room to allow the pet inside to move without discomfort.

    – The cage should be well-ventilated and waterproof.

    – The cage should have a lock and be openable from outside.



    3. Material

    – A cardboard cabin pet box is available for purchase for use on domestic flights only.

    – The cage should be made of sturdy and safe materials.



    4. Important Information

    – The outside of the cage should show your name in English and your contact details.

    – A pair of birds or two dogs or cats aged at least eight weeks can be transported in one cage. The combined weight limit of 9KG still applies.

    – As the maximum number of pets allowed per flight is six, please confirm your pet transport service through Customer Service in advance.



    Please refer to the Pet Transport Service page for full details,

    If you dont have a cage for your pet, you can buy one at the check-in counter (domestic flights only). Simply ask for it at the counter!
If you travel with a pet, Pet Membership is recommended.
Pet Membership offers free pet transport service for one year.
Enjoy the available rewards.
If you travel with a pet, collect stamps and redeem them for various rewards.
Important things to know before traveling with a pet.
Familiarize yourself with Jeju Air’s Pet Transport Service Policy and how to use the pet travel service.
Care services
Use services that ensure a safer and more comfortable trip.
  • Whether an expectant mother should travel by air depends on the stage of pregnancy.😊



    - Under 32 weeks: Air travel is generally safe unless a doctor advises otherwise.

    - 32 to 37 weeks: Air travel is permitted with a doctor’s certificate.

    - Over 37 weeks (over 33 weeks for a multiple pregnancy): Refrain from air travel for the wellbeing of both mother and baby.



    * If you are 32 weeks pregnant or more, please bring a medical certificate issued within seven days prior to your departure date.

    * The medical certificate must indicate fitness for air travel and state the expected delivery date.

    * Refer to the Pregnant Customers page for full details.



    Benefits for pregnant customers are as follows.😊



    1. Priority Seating: Request priority seating through Customer Service at least 48 hours before departure. If fewer than 48 hours remain, you may make the request at the airport check-in counter.

    2. Priority Check-in: Pregnant passengers are eligible for priority check-in at airport counters.

    3. Priority Boarding: Pregnant passengers are entitled to priority boarding at the boarding gate.

    4. Free Cancellation: If you must cancel your flight for pregnancy-related reasons, cancellation fees will be waived.



    * Eligibility: Expectant mothers accompanied by spouse or one family member

    * Requirements: A medical certificate indicating fitness for air travel and proof of family relationship. Request this special service through Customer Service or via the Jeju Air website/app before departure.





    Consider these recommendations for a more comfortable flight.😊



    ✔ I’m pregnant, so a regular seat might be a bit restrictive and uncomfortable.

    [ Business Lite Seating ] Choose Business Lite and fly premium economy with Jeju Air. Business Lite upgrades you a seat 1.5 times larger than economy.

    Business Lite includes in-flight meals and amenities.

    Select the Business Lite option when booking your flight, or request an upgrade at the airport on the day of departure. Refer to the Business Lite page for full details.

    * In-flight meals and amenities are not included if you upgrade to Business Lite at the airport on the day of departure.
  • Yes, you may proceed to the boarding gate in your own wheelchair.😊



    At the gate, our team will take your wheelchair and store it safely in the cargo compartment.

    All Jeju Air flights are equipped with specially designed onboard wheelchairs for use inside the cabin. If you need one, please request it at check-in.

    If you use an electric wheelchair, please notify Customer Service at least 48 hours before departure so we can make the necessary arrangements.

    For full details, please refer to the Wheelchair Users information page.

  • The following assistance is available to you if you’re traveling with elderly parents.😊



    - Wheelchair Service

    Wheelchairs are available for loan if your elderly parents are limited in mobility.

    Use one of our wheelchairs to get around the airport and to your boarding gate. Make a request through Customer Service or the Jeju Air website at least 48 hours before departure.



    Consider these recommendations to make your trip with your elderly parents enjoyable and comfortable.😊



    ✔ I want to make flying as comfortable as possible for my elderly parents.

    [ Seat Booking ] Book the seats you want in advance to be seated together with your companions in your preferred zone.

    [ Business Lite Seating ] Upgrade to Business Lite for a larger seat and space, a 30 KG baggage allowance, in-flight meals and amenities, and priority check-in, boarding, and baggage service.



    Please refer to the Seat Booking and Business Lite pages for full details.
  • Eligibility criteria for priority check-in and priority boarding are as follows.😊



    – Passengers accompanying an infant under 24 months

    – Passengers with a registered disability

    – Passengers who use a wheelchair

    – Pregnant passengers (certificate of pregnancy required)

    – Passengers aged 75 and over (only if mobility-impaired)



    In addition, elite members (VIP and GOLD) can also use priority check-in and priority boarding at dedicated counters.

    Benefits apply to only one accompanying passenger. This allows us to provide benefits to a greater number of customers.

    Request priority services through Customer Service at least 48 hours before your departure. With less than 48 hours remaining until departure, you can make the request at the check-in counter.
  • Jeju Air provides in-flight sign language service for passengers with hearing impairment.😊



    A cabin crew member trained in sign language boards the flight to ensure safe and comfortable travel for passengers with all degrees of hearing impairment.

    The service supports communication for greetings, seating guidance, baggage storage instructions, and in-flight services. Writing and AAC cards (communication tools) are also available when needed.

    To request in-flight sign language service, please submit your request through the Jeju Air website or app by the 1st of the month preceding your departure date.



    Vision and Hearing Impaired Customers page for reference.
Enjoy larger and more comfortable seating.
Upgrade to Business Lite for spacious seating and priority services.
Collect your duty-free purchases on your flight.
Skip the inconvenience at the airport—order your duty-free items in advance and pick them up onboard.
Order your in-flight meals before you fly.
Choose from rice dishes, porridges, sandwiches, and more. Browse the menu and pre-order your in-flight meals.
Jeju Air member benefits
Manage and use your family’s points easily and conveniently.
  • VIP and GOLD member benefits apply as follows.😊



    Priority boarding service provided as a VIP or GOLD member benefit applies to the VIP or GOLD member and one accompanying passenger.

    Benefits apply to only one accompanying passenger. This allows us to provide benefits to a greater number of customers.



    Member Class System page
  • Yes, J POINTS can be shared with family members by using the Send (Transfer) Points function.😊



    Learn how to send J POINTS so you can share them with family members.



    1. Log in to the Jeju Air website or app.

    2. On the [ Send J POINTS ] page, add the member you want to send J POINTS to.

    3. Enter how many J POINTS you want to send, and select Send.



    * Up to four Jeju Air members can be added on the Send J POINTS page. Added members can’t be changed for one year.

    * J POINTS can be sent in units of 1,000 P. Up to 200,000 P can be sent and received per year.

    * J POINTS received through [ Send J POINTS ] can’t be sent again.

    * Bonus points (J POINTS received as part of a promotion) are non-transferable.
  • Yes, minors can collect J POINTS.😊



    However, the following conditions apply.



    1. Registration Required

    – Ages 2 to 13: Parental consent to mobile phone or i-PIN authentication is required.

    – Minors 14 or older: A minor who does not have a mobile phone registered in their name can sign up using i-PIN.



    2. How J POINTS are Issued

    – J POINTS are issued to the person who boards a flight.

    – To collect your J POINTS for a flight, enter your Jeju Air member number when booking a flight, or request your J POINTS after boarding a flight.



    * Flights booked as a non-member: After boarding a flight, sign up as a Jeju Air member and request your J POINTS within six months.



    3. Important Information

    – The name on the boarding pass must match the member’s name for J POINTS to be issued.

    – J POINTS are not issued for flights purchased using points and complimentary flights.



    Sign Up
  • Here are some ways you can use your collected J POINTS:😊



    1. Book Flights

    You can use J POINTS to book domestic and international flights on all routes.

    Flight bookings using J POINTS can be made only through the Jeju Air website or app.

    Fuel surcharges and airport facility fees cannot be paid with J POINTS and must be paid separately.



    2. Purchase Additional Services

    Use J POINTS to purchase seat bookings, baggage services, and in-flight meals.

    On the booking details page, select “Purchase Additional Services” and then choose “Pay with J POINTS.”

    Please note: J POINTS cannot be used for additional services if your Jeju Air flight is part of a group booking through a travel agency, or if your booking is unconfirmed.



    3. Send (Transfer) J POINTS

    You can share J POINTS with other J Members users.

    Add a member as a recipient and transfer J POINTS in units of 1,000P. Up to 200,000P can be transferred per year.



    4. Restrictions

    J POINTS cannot be used to book BIZ LITE flights or promotional discount flights.

    The Additional Service Bundle cannot be purchased when booking a flight with J POINTS.



    Please refer to the Using Points to Book Flights page for full details.
  • Here’s how you can collect J POINTS for a past flight😊



    Follow the instructions below if you didn’t enter your member number when booking your flight or if you boarded your flight and then signed up as a member.



    1. Log in to the Jeju Air website or app

    2. On the [Request J POINTS for a Boarded Flight] page, enter the required information and submit request



    ※ Required information: Flight number starting with “7C,” boarding date, booking reference, passenger name

    ※ A request must be made within six months from the boarding date.

    ※ Names as shown in booking details and member details must match to claim points for boarded flights. Missed points are issued only to the person who boarded the flight.



    For flights booked as a member through the Jeju Air website or app, J POINTS are issued automatically from two days after the boarding date.

    For flights booked through a travel agency, Customer Service, or an airport counter, please allow up to 40 days from the boarding date for your J POINTS to be issued.



    Please refer the Request J POINTS for a Boarded Flight page for full details.
Family travel recommendation services
Experience Jeju Air’s recommended services that make your trip more convenient and special.
Book Seats in Advance
Book baggage
Inflight meal
Air Cafe
Duty-free Pre-orders